Special Billing and Collection Coordinator in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Special Billing and Collection Coordinator based in the United States.

This role sits at the intersection of healthcare billing, patient financial coordination, and compliance-driven revenue cycle operations. You will be responsible for managing pre-service billing activities, including good faith estimates, patient notifications, and consent processes in alignment with the No Surprise Billing Act. Working extensively within Epic, you will ensure accuracy across workflows, reports, and scheduling queues for self-pay, uninsured, and non-contracted patients. The position plays a key part in ensuring patients understand their financial responsibility before receiving care, while maintaining regulatory compliance and operational efficiency. You will collaborate closely with clinical teams, scheduling staff, and administrative partners to resolve coverage questions and secure necessary authorizations. This is a highly detail-oriented, patient-facing coordination role that directly impacts both compliance and patient experience.

• Manage end-to-end pre-service billing workflows in Epic, including work queues and reporting tools to identify non-contracted, uninsured, and self-pay patients, while ensuring accurate good faith estimates and compliance with regulatory requirements.
• Coordinate with clinical, scheduling, and administrative teams to manage referrals, pre-certifications, and out-of-network authorization processes, escalating or cancelling services when approvals cannot be secured.
• Serve as a key liaison between patients, providers, and internal departments to ensure timely communication of estimates, consent documentation, payment collection, and financial clearance prior to service delivery.
• Support billing accuracy and operational integrity by processing pre-service payments, maintaining documentation standards, and ensuring all patient financial data is properly recorded and reconciled.

Requirements:

• Prior experience in healthcare billing, insurance, or revenue cycle operations (typically 5+ years), ideally with exposure to patient financial services or hospital billing environments.
• Strong understanding of medical billing workflows, insurance verification, and patient financial communication, with the ability to interpret clinical and administrative documentation accurately.
• Proficiency in Epic or similar healthcare systems, along with strong computer literacy and experience handling reports, work queues, and scheduling tools.
• Excellent communication and coordination skills, with the ability to interact professionally with patients, physicians, and administrative stakeholders in a fast-paced environment.
• High attention to detail, strong organizational skills, and the ability to manage sensitive financial and medical information with confidentiality and accuracy.

Benefits:

• Competitive hourly compensation with a range of approximately $20.57 to $30.84 per hour, depending on experience and qualifications.
• Comprehensive health coverage including medical, dental, and vision insurance with reduced copays and access to priority care options.
• Retirement savings plan (403(b)) with employer contributions and long-term financial planning support.
• Generous paid time off package including vacation days, holidays, and sick leave, along with caregiver leave for family needs.
• Access to wellness programs, mental health support, employee assistance resources, and financial wellness tools.
• Tuition support and educational benefits for employees and eligible dependents after qualifying tenure.