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What is the role of a IT Operations Director at Jobgether?

The IT Operations Director position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this IT Operations Director job located?

United States, Other / Non-US, United States

What type of employment is offered for this IT Operations Director role?

Full-time or part-time position

What industry does this IT Operations Director position belong to?

This role spans multiple industries.

What is the expected salary for this IT Operations Director job?

Compensation will be discussed during the hiring process.

IT Operations Director job near me in United States, Other / Non-US at Jobgether

IT Operations Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Operations Director based in United States.

This role sits at the center of IT service delivery and infrastructure management, ensuring reliable, secure, and scalable operations across diverse client environments. The position combines hands-on technical leadership with strategic oversight of service desk and infrastructure engineering functions. You will be responsible for driving operational excellence through ITIL-aligned processes, strong metrics governance, and continuous service improvement. Working in a fast-paced, remote-first environment, you will collaborate closely with security, compliance, PMO, and customer success teams. The role is highly cross-functional, requiring both executive communication skills and technical depth across Microsoft and cloud ecosystems. It is well suited for a leader who thrives on structure, accountability, and building high-performing operational teams.

Accountabilities:

The IT Operations Director is responsible for end-to-end IT service operations, ensuring stability, efficiency, and continuous improvement across all systems and client environments.

Lead Service Desk and Infrastructure Engineering teams, overseeing ticket lifecycle management from intake through resolution and post-incident review
Monitor, analyze, and improve operational KPIs including SLA adherence, MTTR, uptime, patch compliance, backup success rates, and ticket trends
Define and enforce ITIL-aligned processes covering Incident, Problem, Change, and Knowledge Management frameworks
Oversee infrastructure health across Windows, macOS, Microsoft 365, Azure, and related enterprise systems
Drive secure baseline configurations, patching strategies, backup reliability, and disaster recovery readiness
Coordinate change management activities including risk assessment, approvals, rollback planning, and stakeholder communication
Conduct post-incident reviews and ensure root cause remediation is tracked and completed
Develop dashboards, reporting frameworks, and operational insights for leadership visibility
Identify automation opportunities and lead continuous service improvement initiatives
Manage team performance through coaching, metrics-driven feedback, and structured accountability

Requirements:

The ideal candidate for the IT Operations Director brings strong IT operations leadership experience combined with deep technical infrastructure knowledge.

5–10 years of experience in IT operations, infrastructure engineering, service delivery, or IT leadership roles
Proven experience leading Service Desk teams, escalation workflows, and tiered support models
Strong hands-on expertise with Windows, macOS, Microsoft 365, Azure, virtualization, and enterprise networking
Demonstrated ownership of operational metrics such as SLA performance, MTTR, uptime, and system reliability indicators
Experience implementing ITIL frameworks including Incident, Change, Problem, and Knowledge Management
Ability to enforce secure configurations, compliance standards, and operational discipline across environments
Strong leadership skills with the ability to manage teams, prioritize under pressure, and drive execution
Excellent communication skills with the ability to translate technical issues into business impact
Experience in multi-client or managed services environments is highly valuable
Relevant certifications (Security+, ITIL, Azure, CISSP, Network+) are strongly preferred

Benefits:

Fully remote work with flexibility across the United States
Competitive compensation aligned with experience and responsibility level
Fully paid medical, dental, and vision insurance
401(k) retirement plan with company match
Paid vacation (3 weeks) plus 10 company holidays
Paid certification and training opportunities, including Security+ support
Strong focus on work-life balance and supportive team culture
Exposure to enterprise and cloud-first infrastructure environments
Clear pathway toward senior leadership and strategic IT roles

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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IT Operations Director in United States at Jobgether

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