Turndown Attendant in Santa Cruz, California at La Bahia Resort and Spa

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Turndown Attendant is a professional with strong attention to detail and a commitment to maintain the highest level of cleanliness. This role combines the precision of a master housekeeper with the intuition of a hospitality artist, ensuring every element, from pillow placement to ambient lighting, curates an atmosphere of effortless luxury. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Execute signature turndown service with exacting standards: duvet folded at 45-degree angel with custom chocolate placements, pillows plumped to firm/soft preferences, and slippers positioned bedside with soles facing outwards.
• Create mood-enhancing environment by drawing curtains with precision folds, lighting set to 25%, etc.
• Refresh ice buckets with signature crystal carafes.
• Restock minibar with guest preference data.
• Pillow mist spritzed lightly on linens.
• Charging cables coiled in leather holders.
• Nightstand water carafes at 80% capacity with lemon wedge.
• Navigate rooms with "silent service" protocols: no knocking after 9:30 PM (use PMS occupancy alerts) and fold discarded clothing using Savile Row techniques.
• Document guest preferences (e.g., extra blankets, opened windows) for future stays.
• Conduct evening refresh cleaning: remove all traces of day service (empty glasses, used towels, etc.), vacuum high-traffic areas with noise-controlled equipment, and aligned all items to geometric placement standards.
• Work carefully and follow safety rules.
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times.
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform.
• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2) years of experience.
• Endurance to stand for long periods and walk moderate distances.
• Ability to knee and bend for long periods of shifts.
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Comfortable in varying lighting conditions.
• Capability to lift, push, and pull a moderate amount of weight (Up to 50lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.