Inside Sales Representative in Saint John, New Brunswick at Kerr Controls

Kerr Controls Ltd. (Kerr) is a leading distributor of Heating, Ventilation, Air Conditioning, Refrigeration (HVAC/R) equipment, parts, and supplies. As we continue to grow and expand our offerings, this is an exciting opportunity to become part of a company that values teamwork, customer service, and professional development.

We are currently seeking a motivated, customer-focused, and enthusiastic Inside Sales Representative to join our team at our Saint John, New Brunswick branch.

If you thrive in a fast-paced environment, enjoy building relationships, and are passionate about providing exceptional customer service, we would like to hear from you.

Key Responsibilities

• Provide knowledgeable product support and solutions to HVAC/R customers while managing day-to-day account needs
• Deliver excellent customer service and build strong, long-term relationships with customers and suppliers
• Support branch sales initiatives and contribute to achieving sales and growth targets
• Process customer orders accurately, including order entry, pricing, and follow-up activities
• Coordinate with vendors regarding product availability, lead times, and customer requirements
• Work closely with the outside sales team to prepare quotations, enter and track sales orders, and ensure timely customer follow-up
• Maintain accurate documentation and customer records within sales and inventory systems
• Participate in technical and professional development opportunities
• Support team initiatives and contribute to a positive and collaborative branch environment

What You Bring

• Previous wholesale inside sales experience, preferably within the HVAC/R industry
• Strong product knowledge of HVAC/R systems and related products would be considered an asset
• Strong customer service and relationship-building skills
• Intermediate computer skills and experience using sales, inventory, or customer management software
• Strong attention to detail and a high degree of accuracy, particularly with order entry and documentation
• Excellent organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safe and efficient work practices
• Positive attitude, strong work ethic, and a willingness to learn and grow

What You Can Look Forward To

• Comprehensive Health, Dental, and Vision benefits
• Additional life and disability insurance options
• Paid vacation time
• Company-matched Retirement Savings Plan (RPP)
• Employee and Family Assistance Program (EFAP)
• Employee Referral Program
• Ongoing technical and professional development opportunities
• Opportunities for growth within a dynamic and expanding organization

At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.