WIOA Intake & Support Specialist in Lynchburg, Virginia at HumanKind

Position Title: WIOA Intake and Support Specialist

Location: Lynchburg, VA

Benefits:

• Salary Range:$19.25-$22.25
• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Professional development opportunities
• Life insurance, Short Term and Long Term Disability insurance

Summary: Join our dynamic and dedicated team as an Intake and Support Specialist, where you'll play a crucial role in supporting the WIOA Title 1 Programs. You’ll be at the heart of our operations, ensuring efficient center traffic flow, providing top-notch administrative and customer services, and tracking vital data points. You’ll work closely with a diverse team, responding promptly to supervision, guidelines, and deadlines, while maintaining the ability to work independently. Your contributions will be vital in helping us achieve our mission and values, as you learn, take on new responsibilities, and help guide our clients to the services they need. If you are a friendly, service-oriented individual with a passion for making a difference, we invite you to apply and join a team that thrives on inclusivity, collaboration, and community impact.

Success In This Role Looks Like:

• Determine customers’ needs and effectively direct them to appropriate services.
• Manage referrals to all center partners
• Follow up with initial assessment submissions and distribute to appropriate staff.
• Assist resource room customers with additional tasks as needed.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Provide comprehensive clerical support to One-Stop Coordinator and program staff, including required monthly reports.
• Prepare or adapt WIOA program related forms on one drive.
• Provide Follow up services of clients who have exited WIOA Title 1 case management.

Career Path:

• Intake and Support Specialist > Career Navigator> One Stop Coordinator > Program Manager > Economic Resources Director

What You Bring To The Team:

• Demonstrated neatness, accuracy, mental alertness, tact, and courtesy.
• Demonstrated knowledge and experience with standard office and clerical procedures, current office technology, terminology and computer program/applications including Microsoft Suite, Excel, Power-Point and TEAMS.
• Ability to be non-judgmental and be sensitive to cultural diversity.
• Ability to manage multiple projects and various deadlines simultaneously and meet all deadlines.
• Knowledge of basic accounting or bookkeeping skills is a plus.

Requirements for Consideration

• High school diploma or equivalent education.
• Two years of administrative experience.
• Two years of customer service experience.
• One year of experience working with Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc).

Why Join HumanKind:

At HumanKind, your work has real impact. Whether you’re working directly with children and families or supporting programs behind the scenes, you’ll be able to see how what you do contributes to meaningful outcomes in your community.

We’re a mission-driven, growing organization where your role won’t feel small. You’ll have opportunities to learn, take on new challenges, and grow your career over time. Many of our team members expand their responsibilities or move into new roles as they develop.

You’ll also be part of a supportive, close-knit team that values collaboration, kindness, and showing up for one another. We work hard, but we also enjoy what we do—and who we do it with.

We Value:

• Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
• Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
• Nurturing growth in ourselves and others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
• Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.

Additional Information

HumanKind is an equal opportunity employer committed to creating an inclusive and welcoming workplace for all employees and applicants.

HumanKind is a drug-free workplace. Employment is contingent upon successfully completing all required background checks and drug screening requirements.

While our recruitment platform may offer optional AI-based tools, HumanKind does not rely on artificial intelligence to evaluate, screen, or disqualify candidates. Every application is reviewed by our team, and applicants have the option to opt out of AI assessments at any time.