Full - Time Front Desk Representative in Philadelphia, Pennsylvania at Athletic Clubs International LLC

The Sporting Club at The Bellevue features nearly 100,000 square feet of health, fitness, athletic and social facilities. The facility includes a basketball and pickleball court, state of the art fitness equipment, private saunas, an indoor Olympic sized pool, and various fitness classes. Additionally, the club features 2 squash courts and a golf pavilion with 3 simulators, a hitting net and putting green. Recently, the Sporting Club has gone through a complete renovation transforming it into the ultimate health and wellness destination in Philadelphia.

The Sporting Club at The Bellevue has an exciting opportunity for Full- Time Front Desk Representatives to join our growing team. We are looking for energetic, friendly, and experienced professionals who can ensure the highest level of customer service is provided to our members and guests. Our Front Desk Representatives are also responsible for processing member transactions and resolving problems that may arise.

Primary Responsibilities:

• Monitor club access by requesting the proper ID from everyone that enters the Sporting Club including members, guests, prospects, vendors, contractors, and employees
• Monitor club access by reading all CSI check in messages and reacting according to the established policies and procedures established by the Sporting Club, as well as, following the directions of the message to ensure the Club Access Policy is being properly implemented
• Have a working knowledge of all check in messages and restricts access for any messages that dictate the member should not be allowed access. Contact the appropriate department to handle the check in message issue, as well as, the Operations Manager as a support system to handle any members that do not have access because of a check in message
• Promotes club activities, services, and amenities to all members, guests, prospects, and staff
• Efficiently handle requests for purchases, payments, information, and access to all members, guests, prospects, staff, tenants, vendors, and owners
• Maintain a comprehensive understanding and enforcement of club and departmental rules
• Efficiently and properly processes Club charges, cash, check, and credit card transactions correctly
• Possess complete, accurate, and updated knowledge of all facilities, programs, and services offered at the Sporting Club
• Promote membership and programs to members, staff, guests, prospects, tenants, and prospective members
• Adhere to opening and closing procedures as designated by the Sporting Club
• Establishes and maintains a comprehensive working knowledge of all the components of the club software system relative to member services job duties
• Work effectively with and professionally with all staff, department heads, members, membership prospects, Operations Managers, housekeeping, guests, and vendors to provide excellent customer service

Position Requirements:

• Prior experience working in an athletic club or hospitality field preferred
• Current CPR/AED and first aid certification is a plus
• Ability to work flexible schedule including early mornings, late nights, and weekends on a regular basis

Technical Skills/Knowledge:

• Proficient use of hardware and software programs, including MS Office
• Excellent verbal and written communication skills
• Must be able to work in a team environment
• Ability to work independently with minimal supervision
• Excellent attention to detail
• Excellent customer service focus, professionalism, and discretion

Compensation

• $20.00 - $22.00/Hour

The Sporting Club is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.