Quality Technician in Hayward, California at Therm-x of California

Therm-x of California is the leading manufacturer for Advanced Temperature and Control Systems for Hi-Technology industries. We have been in business for over 30 years and have a diverse customer base. We offer competitive pay, medical, dental, 401 (K), and paid time off.

The Quality Technician will work closely with the Quality Engineering team to ensure we deliver high-quality parts that meet our customer's needs while meeting internal cost objectives.

Roles & Responsibilities:

• Review filed non-conformance report and generated FA
• Control return material storage within RMA area
• Manage timely processing of RMAs to meet customer requirements
• Coordinate material movement for further RMA processing/repair
• Analyzes internal/external failures (RMA), suggest corrective and preventive action to respond to customer complaints
• Leads quality problem resolutions and drive root cause, preventative, and corrective actions.
• Prepare and present field failure summaries on customer and field escalations. Prepare and present Quality Reviews to manager.
• Work with Quality Engineering and Product Development, Manufacturing Engineering and Production to interpret the results of field failures and to draw conclusions and future recommendations.
• Document lesson learned from the field failures and responsible to communicate with internal team for close loop action
• Perform other projects and duties that maybe assigned.

Desired Skills:

• Previous experience in MRB process will be plus
• Knowledge of electro-mechanical assemblies and manufacturing processes
• Project management experience and an understanding of problem-solving tools including design of experiments, root cause analysis and statistical analytical tools
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Possess effective verbal & written skills
• Good organizational skills & high attention to detail
• Operate as a team or independently with hiring manager’s guidance

Travel: ~10%