Public Services Associate 2 in Wauconda, Illinois at WAUCONDA AREA PUBLIC LIBRARY DISTRICT

Overview:

Looking for a friendly, empathetic and detail-oriented individual with experience working with the public.

Essential Job Duties:

• Provide friendly and professional customer service on the telephone, in person, and when using electronic communication. Accurately respond to patron questions at the Check Out Desk and Call Center.
• Handle incoming and outgoing materials efficiently and with great attention to detail.
• Effectively resolve patron misunderstandings or complaints.
• Handle money transactions accurately.
• Assist with projects as needed.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Comfortably use technology.
• Work productively in a fast-paced team environment without direct supervision.
• Ensure all policies of the Wauconda Area Library are followed.
• Perform other duties as assigned

Benefits:

Pro-rated vacation time and paid holidays if working qualifying hours.

Education and Experience Required:

High school graduate or equivalent.

• Minimum of 2 years’ service related work. Library experience preferred.
• Regularly required to talk, hear and see. Must be able to read 9-point font.
• Frequently required to sit, stand, walk and reach with hands and arms.
• Occasionally lift, push or move up to 50 pounds. Requires working outdoors for duties as assigned.

Hours:

• Wednesdays 4p-9p
• Thursdays 8:30a-1p
• Fridays 8:30a-1p
• 1 Saturday per month 8:30a-5p (assigned)
• 1 Sunday per month 11:30a-4p (assigned)