Risk Support Coordinator in Bellevue, Nebraska at Hands Of Heartland

Job Summary

The Risk Support Coordinator oversees residential services for individuals with intellectual and developmental disabilities (IDD) who have elevated support needs. This role coordinates day-to-day operations, ensures compliance with regulations and care plans, supports staff, and collaborates with interdisciplinary teams to promote safe, person-centered services and positive outcomes.

Essential Duties & Responsibilities

• Monitor and coordinate supports for individuals identified as higher risk to ensure implementation of individualized support plans, behavior support strategies, and risk mitigation measures.
• Promote a safe, stable, and therapeutic living environment by identifying, assessing, and addressing potential health, safety, behavioral, and environmental risks.
• Ensure individuals' rights, dignity, and personal choices are protected while balancing safety and risk management needs.
• Provide coaching and guidance to team members on trauma-informed care, de-escalation techniques, behavior intervention strategies, and emergency response procedures.
• Review and maintain accurate documentation related to risk assessments, behavior plans, incident reporting, safety monitoring, and required regulatory records.
• Review client referrals, assess support and risk needs, and coordinate timely follow-up to ensure appropriate placement and service delivery.
• Monitor individual funds and personal resources to safeguard against financial risk and ensure proper accountability.
• Support the hiring, training, coaching, and performance management of team members to ensure competency in supporting individuals with complex needs.
• Respond to behavioral, medical, or safety-related incidents and coordinate appropriate follow-up actions to reduce future risks.
• Provide on-call consultation and crisis support to staff during emergencies and critical incidents.
• Ensure residential facilities, vehicles, and program operations remain compliant with organizational, state, and safety requirements.
• Monitor trends in incidents, restrictive interventions, and behavioral concerns, recommending proactive strategies to improve outcomes and reduce risk.
• Complete required training and maintain knowledge of best practices related to risk management, behavioral supports, crisis prevention, and regulatory compliance.
• Perform other duties as assigned.

Education & Experience

• High school diploma or equivalent.
• 2-4 years of experience working with individuals with intellectual and developmental disabilities (IDD) in a residential, community-based, or behavioral health setting.
• At least one year of supervisory, lead, or team leadership experience, including coaching, training, scheduling and performance management of staff.
• Experience supporting individuals with complex behavioral, medical, or elevated-risk needs.
• Experience training, coaching, or providing guidance to direct support professionals or residential staff.

Knowledge, Skills & Abilities

• Knowledge of intellectual and developmental disabilities (IDD) and person-centered service delivery.
• Knowledge of behavior support principles, crisis intervention, and de-escalation techniques.
• Knowledge of health, safety, abuse/neglect reporting, and rights protection standards.
• Strong leadership, coaching, and staff development skills.
• Effective crisis management and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient documentation, recordkeeping, and report-writing skills.
• Collaboration and relationship-building skills with individuals served, families, guardians, and interdisciplinary teams.
• Ability to assess complex cases and make sound decisions under pressure.
• Ability to balance individual rights, choice, and dignity with safety and risk management considerations.
• Ability to train and mentor team members in behavioral supports and safety practices.
• Ability to effectively respond to behavioral, medical, and environmental emergencies.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while managing multiple priorities and deadlines.
• Ability to provide on-call support and respond to service-related emergencies as needed.

Essential Functions/Physical Requirements

Good hearing and visual skills; ability to bend, stoop, sit, stand, reach, and lift up to 25 pounds.