Customer Support Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Manager in India.

This role is focused on delivering high-quality, real-time customer support across multiple communication channels in a fast-paced, digital-first environment. You will act as the primary point of contact for users, handling inquiries through calls, chats, and emails while ensuring fast, accurate, and empathetic resolution of issues. The position requires strong communication skills, multitasking ability, and a calm, customer-centric mindset. You will collaborate with internal teams to escalate complex issues and ensure seamless resolution. This is a frontline support role where your contribution directly impacts user satisfaction and platform trust. It is well suited for professionals who thrive in structured yet dynamic support environments and enjoy solving customer problems efficiently.

• Handle customer queries across calls, emails, and chat channels, ensuring timely, accurate, and professional responses.
• Provide empathetic support while resolving customer issues and maintaining high levels of customer satisfaction.
• Follow rotational shift schedules and maintain adherence to defined operational processes and service standards.
• Collaborate with internal teams to escalate, track, and resolve complex or unresolved customer issues.
• Use digital tools such as CRM systems, ticketing platforms, and communication software to manage interactions and document cases.
• Analyze customer concerns and proactively suggest appropriate solutions to improve user experience.
• Maintain strong service quality while managing high volumes of incoming requests in a structured environment.

• 1–3 years of experience in customer support, call center, BPO, KPO, customer success, or related frontline service roles.
• Graduation is mandatory, along with prior experience in handling customer-facing communication.
• Excellent verbal and written communication skills in English and Hindi.
• Minimum typing speed of 30 words per minute.
• Comfortable working in rotational shifts within a 9 AM to 8 PM operational window, including weekends.
• Strong familiarity with digital tools such as CRM platforms, ticketing systems, Excel, Zoom, Google Meet, and similar tools.
• Ability to work independently in a remote setup with a stable internet connection, proper workspace, and required equipment.
• Strong adaptability, problem-solving mindset, and willingness to work in a high-volume support environment.

• Fully remote work opportunity with structured rotational shifts.
• Opportunity to work with a fast-growing digital platform serving millions of users.
• Exposure to customer operations at scale in a high-growth environment.
• Structured onboarding and training to support role readiness.
• Dynamic work environment with cross-functional collaboration opportunities.
• Career growth opportunities within customer operations and support functions.
• Stable and process-driven work culture with clear performance expectations.