Navigator (Intake Specialist) in Elizabethtown, Kentucky at Stepworks Recovery Centers LLC

Stepworks is a thriving company and trusted addiction treatment provider with facilities throughout Kentucky. We walk with patients during the early steps of recovery and provide resources to support their long-term sobriety. Our mission is to help people hurt by addiction reclaim their dignity and build a better life. Stepworks gives team members continuing opportunities to learn, grow, and inspire in a valued sector of the healthcare industry. Read more of our story at stepworks.com/careers.

POSITION: Intake Specialist (“Navigator”)
LOCATION: Elizabethtown, Kentucky

This position will initially focus on front desk and reception responsibilities while providing training and development toward a full Intake Specialist ("Navigator") role. The successful candidate will provide exceptional customer service, assist callers and visitors, and learn the intake and admissions process.

QUALIFICATIONS:
• excellent customer service and interpersonal communication skills
• ability to learn and retain information quickly
• ability to multitask
• attention to detail
• general computer proficiency
• bachelor's degree
• preference will be given to candidates with experience working with substance use disorder patients, peer support specialists, or who are familiar with the legal issues associated with substance abuse
Professional, compassionate, and welcoming demeanor

RESPONSIBILITIES AND TRAINING:
Answer phones with professionalism, courtesy, and compassion
Transfer calls appropriately and assist callers with general inquiries
Greet and assist visitors in a professional and welcoming manner
Make excellent first impressions on behalf of Stepworks
Learn the intake and admissions process through hands-on training
Offer hope and support to potential patients and their family members
Perform intake screenings (new patient evaluations) as training progresses
Verify patients' insurance coverage
Communicate professionally with Stepworks team members and outside referral sources
Complete documentation within our electronic systems
Take after-hours calls according to a rotating schedule.\

SHIFT: Monday - Friday 8:00 AM - 04:00 PM

BENEFITS:
• health, dental, and vision insurance
• life insurance, short-term disability, hospitalization, accident, and critical illness policies
• 401K with employer matching after one year of employment
• paid time off
• opportunities for promotion/advancement within the Stepworks organization

APPLICATION:
Please visit stepworks.com/application to complete an application and submit a resume. If you currently work at Stepworks, please send your resume and the position you are applying for to humanresources@stepworks.com.

Does the Stepworks mission to help people hurt by addiction reclaim their dignity and build a better life excite you? Does our active, collaborative culture appeal to you? If so, we would love for you to join our team. Apply today.