Omnichannel Customer Support Specialist - GST in San Pedro Sula or Tegucigalpa at PartnerHero

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Setup: Hybrid
Support Channels: Phone, Chat, Email
About Us

Great customer experiences start with great people.

At Crescendo, we're helping global brands deliver customer support that's faster, smarter, and more connected through the combination of human expertise and innovative technology.

But technology alone doesn't create exceptional experiences—people do.

That's why we're committed to building a workplace where learning is continuous, growth is intentional, and every team member has the opportunity to make a meaningful impact. Whether you're solving a customer issue, improving a process, or sharing a new idea, your work helps shape the experience we deliver every day.

If you're looking for a career where you can grow your skills, take on new challenges, and be part of a team that values your contributions, we'd love to meet you.

As a Customer Support Specialist, you'll be the connection between customers and the solutions they need.

You'll support customers across phone, chat, and email, helping them navigate questions, resolve concerns, and get the most out of their experience. Every interaction is an opportunity to build trust, solve problems, and create a positive impression.

This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

What You'll Do:

• Provide professional, friendly, and efficient support through phone, chat, and email
• Understand customer needs and deliver accurate, effective solutions
• Resolve inquiries and process requests while maintaining a high level of service
• Escalate complex issues appropriately and follow through to resolution
• Maintain detailed and accurate records of customer interactions
• Identify recurring customer concerns and share insights with the team
• Follow established processes while adapting to each customer's unique situation
• Collaborate with teammates to improve workflows and customer experiences
• Consistently meet quality and performance expectations

• At least 2 years of experience in customer service, customer support, or a related role
• Advanced English communication skills (C1/C2 level), both written and spoken
• Currently based in San Pedro Sula or Tegucigalpa
• Strong problem-solving and critical-thinking abilities
• Ability to multitask across multiple systems and platforms
• Comfortable learning new tools, technologies, and processes
• Excellent active listening and communication skills
• Professional, reliable, and customer-focused approach
• Strong attention to detail and organizational skills
• Ability to handle sensitive information with confidentiality

• Hybrid work flexibility that supports collaboration and work-life balance
• Competitive compensation package
• Generous paid time off
• Comprehensive health benefits including medical, dental, and vision coverage
• Ongoing learning, coaching, and professional development opportunities
• Exposure to global brands, diverse teams, and modern support environments
• Wellness initiatives designed to support your overall well-being
• A people-first culture that invests in your long-term growth and success

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.