Community Health Navigator Prevention Specialist in Norfolk, Virginia at LGBT Life Center

Mission:

LGBT Life Center is a trusted leader that empowers the LGBTQ+ communities and all people affected by HIV through improving health and wellness, strengthening families and communities, and providing transformative education and advocacy.

Who We Are:

LGBT Life Center is a trusted leader serving Hampton Roads since 1989 (formerly known as CANDII House and ACCESS AIDS Care). We strengthen the LGBTQ+ community and individuals living with HIV through health and wellness services, supportive housing, food programs, education, and advocacy. Our work is rooted in community care, inclusion, and health equity.

Overview:

The Community Health Navigator Prevention Specialist is responsible for providing client-centered HIV and STI prevention services that promote equitable access to healthcare, reduce health disparities, and improve overall sexual health outcomes for individuals and communities at increased risk. This position engages clients through outreach, education, HIV/STI testing, prevention care coordination, and short-term case management to support linkage to services such as PrEP, PEP, HIV/STI treatment, and other essential health resources.

Working in both community and clinical settings, the Community Health Navigator Prevention Specialist builds trusting relationships with clients, community partners, and healthcare providers to ensure seamless service navigation and retention in prevention care. The role requires delivering culturally responsive, affirming education and health promotion activities, conducting outreach using in-person and digital platforms, maintaining accurate program documentation, and collaborating with internal and external stakeholders to strengthen prevention efforts.

The ideal candidate is passionate about advancing health equity, possesses strong communication and organizational skills, and has experience working with diverse populations, including LGBTQ+ and BIPOC communities, as well as individuals impacted by homelessness, mental illness, or substance use. This position requires flexibility to work occasional evenings and weekends and the ability to travel throughout the service area to provide community-based services.

This position is an hourly, non-exempt position that reports to the Community Testing & Outreach Manager.

Occasional evenings and weekends as needed.

Benefits Offerings: We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• 403(b) Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Short-Term / Long- Term Disability Insurance
• Employee Assistance Program (EAP) providing confidential counseling, resources, and support services for employees.
• Paid Vacation Time
• Wellness Time Off

Our commitment is to provide benefits that help employees thrive both professionally and personally.

Essential Responsibilities

Client Services & Care Coordination

• Provides client-centered prevention services regardless of HIV status
• Coordinates client engagement in prevention care
• Assesses needs, identifies resources, and addresses barriers
• Facilitates short-term case management services
• Coordinates and advocates for needed care, treatment, and services
• Maintains ongoing involvement with clients to ensure retention in care
• Coaches clients to engage in prevention services (e.g., PrEP, STI treatment)
• Supports clients in achieving wellness and self-sufficiency goals

Clinical Support Duties

• Perform venipuncture and collect laboratory specimens per protocol.
• Prepare patients for lab work and support clinic flow.

Health Education & Counseling

• Provides sexual health literacy to at-risk communities.
• Conducts HIV/STI testing and education.
• Facilitates individual and group health sessions.
• Addresses risk behavior, stigma, and skill-building activities.
• Delivers culturally sensitive and affirming health services and education
• Motivates clients to accept referrals to prevention and care services

Outreach & Community Engagement

• Engages at-risk populations through community outreach
• Uses online platforms and social media for engagement
• Builds relationships with community organizations
• Develops partnerships to expand service networks

Prevention Programs & Clinical Support

• Supports access to HIV/STI prevention services (e.g., PrEP/PEP)
• Links clients to testing, treatment, and prevention care
• Maintains knowledge of emerging prevention strategies and research

Data Management & Reporting

• Maintains accurate and up-to-date client records
• Documents case notes, service plans, and assessments
• Ensures compliance with agency guidelines and funding regulations
• Provides timely reports and data to management
• Tracks program outcomes

Program Coordination & Operations

• Coordinates projects and program activities
• Sets priorities and ensures timely implementation
• Ensures integration of services across stakeholders
• Facilitates effective referral systems

Additional Responsibilities

• Perform other duties as assigned by supervisor.

• Bachelor’s degree in social work, public health, human services, or a related field OR equivalent combination of education and extensive case management experience.
• Experience in case management, social services, or healthcare coordination.
• Demonstrated competency in phlebotomy (venipuncture required).
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred

• Experience working in HIV care or with individuals living with HIV.
• Knowledge of the HIV care continuum and barriers to care.
• Experience working with underserved or marginalized populations, including LGBTQIA+ communities.
• Bilingual

Knowledge, Skills, Abilities

• Knowledge of homeless services systems, housing resources, and community-based support services.
• Understanding of Housing First principles, trauma-informed care, and client-centered service delivery.
• Ability to assess client needs, develop service plans, and coordinate services across multiple systems.
• Strong interpersonal, advocacy, crisis intervention, and conflict resolution skills.
• Excellent written and verbal communication skills.
• Ability to maintain accurate records, case documentation, and data entry requirements, including HMIS.
• Proficiency in Microsoft Office applications and electronic case management systems.
• Ability to work independently, manage multiple priorities, and collaborate effectively within a multidisciplinary team.

Work Requirements

• Must have reliable transportation and acceptable driving record is required.
• This work requires the following physical activities: Walking, sitting, hearing/seeing, talking in person or on the phone.
• Occasional walking, bending, standing and driving are needed.
• Work is performed in an office setting.
• Work is also performed in social and community settings, as necessary.
• Minimal to moderate lifting is required at times.
• Extended work schedule may apply to accommodate agency’s needs.