People Systems Analyst in Charlotte, North Carolina at PSA Airlines, Inc.

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

• Serve as administrator and subject matter expert for iCIMS and other third-party talent systems and platforms supporting Talent Acquisition, and related HR processes.
• Own advanced system configuration, user access governance, permission structures, troubleshooting, release readiness, and platform optimization to ensure secure, reliable, and efficient system operations.
• Evaluate system enhancement requests, determine operational impact, recommend solutions, and partner with leadership to prioritize work based on business need, compliance risk, candidate experience, and recruiting performance.
• Lead coordination with vendors, HRIS, IT, Security, Talent Acquisition, and operational stakeholders to resolve complex system issues, implement enhancements, and maintain alignment across integrated platforms.
• Administer and support system integrations, workflows, templates, candidate communications, reporting tools, and automation processes while maintaining appropriate documentation and controls.
• Lead talent systems and people operations projects from intake through implementation, including scope definition, timeline development, stakeholder coordination, testing, documentation, training, and post-launch support.
• Translate business needs into practical process, system, reporting, and automation solutions that improve recruiting efficiency, compliance, data quality, and user experience.
• Develop project plans, milestones, status updates, risk logs, and executive-ready summaries for recruiting-related systems initiatives and process improvements.
• Identify project risks, dependencies, and barriers; escalate appropriately and recommend solutions to keep work on track.
• Partner with leaders across Talent Acquisition, HR, Training, Operations, IT, Security, and other business areas to ensure project deliverables are aligned, sustainable, and adopted by end users.
• Develop and deliver training for new users, system updates, workflow changes, reporting processes, and best practices to improve system adoption and consistency.
• Create and maintain standard operating procedures, job aids, checklists, process documentation, testing scripts, and user guides for talent systems and related workflows.
• Provide advanced support and coaching to recruiters, hiring teams, HR users, and other stakeholders to ensure effective system utilization and process compliance.
• Serve as a trusted escalation point for complex system questions, process issues, and user support needs.
• Maintain awareness of applicable employment, staffing, data privacy, security, and system compliance requirements; incorporate appropriate controls into system processes and documentation.
• Support audits, compliance reviews, and internal process checks related to recruiting systems, candidate data, workflow consistency, and reporting accuracy.
• Continuously evaluate current processes and recommend improvements that strengthen operational efficiency, user experience, data integrity, and readiness for future business needs.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

• High school diploma or equivalent.
• 2+ years of experience in recruiting operations, HR technology, talent systems administration, HR project support, or a related role.
• Advanced knowledge of Applicant Tracking Systems and talent technology platforms, including system administration, reporting, user support, workflows, and troubleshooting.
• Experience leading or owning projects, including planning, coordination, testing, documentation, communication, and implementation support.
• Strong analytical skills with the ability to interpret data, identify trends, develop reports, and communicate insights to leadership and stakeholders.
• Advanced Microsoft Office skills, including Excel; experience using collaboration, automation, or reporting tools to improve business processes.
• Strong written and verbal communication skills with the ability to support users, vendors, leaders, and cross-functional partners.
• Ability to manage multiple priorities, maintain confidentiality, exercise sound judgment, and work independently with minimal direction.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

• Bachelor’s degree in Human Resources, Business, Information Systems, Analytics, Project Management, or related field.
• Advanced experience with iCIMS, including reporting, integrations, configuration, troubleshooting, and process optimization.
• Experience with Workday, including reporting, data integrations, or HR process support.
• Experience with Power BI, Tableau, SharePoint, Power Automate, Microsoft Teams, or other Microsoft 365 tools.
• Experience with AI-enabled tools, Microsoft Copilot, workflow automation, or HR technology innovation.
• Project management experience or related certification.
• Working knowledge of compliance and regulations related to employment, staffing, data privacy, and recruiting operations.