Team Lead, Technical Operations in Savannah, Georgia at St. Josephs Candler

The Desktop Lead role performs all "Lead" functions, including overseeing the team's daily operational responsibilities and project coordination. This role sets direction on and develops metrics related to efficiency, functionality, and stewardship. This position will lead the development of reliable methods and implement desktop support improvements. This responsibility will include initiatives outside of the primary daily Desktop operational responsibilities. Customer Service is fundamental to this position, as is team leadership, coaching & development. This position will serve as an escalation point and be asked to take a leadership role in critical situations. Provide daily on-site direction of Desktop team activities- including monitoring individual work queues, assigning work and providing status updates, prioritizing tasks and coordinating resources, creating, understanding, and enforcing policy, and maintaining SOP and reliable method documents. Oversee Desk Side Project activities related to Asset Refresh, office relocations, and department moves. Collaborate with Facilities project management to determine direction and need. Accountable for ensuring the team meets defined Service Level Agreements, expected by dates, minimizing and evaluating open and unassigned tickets. Monitor staff work and efficiency. Contributes to the management of all aspects of the team, including hiring and performance evaluations. Develops partnerships with other IS teams to ensure efficient, effective, and timely IT service delivery. Escalation point for any Desk Site-related incident requiring management involvement/review. Maintain an adequate spare parts inventory of hardware and supplies- ensuring Continuous Improvement methodology is used in the daily management of par levels, including maintaining a current inventory listing of PC hardware across the environment. Recommends, tests, and specifies PC hardware and software as technologies advance.

Bachelors of Computer Science - Preferred

Microsoft Windows Operating Systems (Windows 10, Windows 11), Microsoft Office Suite (2016, 365, Visio), Collaboration Software (SharePoint, Teams), PC Hardware troubleshooting, Printer support, and troubleshooting Desktop/Multi-function is all desired.