Patient Service Representative / Medical Receptionist (Part Time) in Wilmington, Delaware at Center for Advanced Eye Care

Center for Advanced Eye Care and Simon Eye are partner practices with a combined 32 Optometrists, 8 Ophthalmologists, and 185 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

As a Patient Service Representative / Medical Receptionist every patient visit starts with you. In our fast-paced environment, you will greet and check-in all patients for appointments while delivering the WOW experience and top-notch customer service our patients have come to expect. We’re looking for a dynamic and customer-focused individual. This role combines both call center responsibilities and front desk duties, providing a unique and rewarding opportunity to engage with patients both over the phone and in person.

What You’ll Do:

• PSR Duties:
  • Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
  • Schedule patient appointments, including outbound annual appointment reminders
  • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
  • Perform patient verifications
  • Contact patients via telephone to confirm upcoming appointments

• Receptionist Duties:
  • Accurately enter and communicate patient charges
  • Collect co-payments from patients as required by insurance guidelines
  • Review registration information on file, verify insurance plan information
  • Update and maintain patient insurance and demographic information
  • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Center for Advanced Eye Care departments when needed
  • Schedule patient appointments
  • Communicate with providers and staff throughout daily events

What You'll Need:

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
• Excellent communication skills, both written and verbal.
• Proficiency in using computer databases including typing accuracy.
• Ability to work quickly and accurately while maintaining a positive patient experience.
• Strong problem-solving skills and a proactive approach to resolving issues.
• High Level of professionalism and friendly approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to work two evenings per week and two Saturdays per month to meet patient needs.