Call Center – Outbound Travel Sales (Vacation Planner OB) in Toronto, Ontario at Lontours Canada Limited

Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.

LOCATION: Full Time Remote must be located and authorized to work in the USA or Canada

PAY: $19.54/hour plus monthly incentives based on meeting sales goals and KPIs

START DATE: 9.8.2026 

Amazing Sellers have excellent earning potential with our Outbound Vacation Planner Sales team! We are looking for self-starters who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, excited about working warm travel Leads and managing your own pipeline, we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer.

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!  

Watch a video about the Lighthouse Project to find out more about these efforts! 

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.  

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, Work from home options, and Home office internet reimbursement. 

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few. 

 ABOUT THE ROLE

The Outbound Travel Sales Associate is responsible for managing a variety of warm travel leads, converting those leads into deposited passengers, and building relationships with their customers to create lifelong guests. This role reports to the Outbound Sales Supervisor. An ideal candidate will be a self-starter, possess strong organizational skills, polished time management, are money and customer experience motivated, enjoy working individually as well as collaborate as a team, must have a good understanding and execution of close ratios, performance consistency, and most importantly, a passion for travel.

EXPERIENCE/SKILLS REQUIRED

• Excellent Computer skills – we use multiple systems to engage with our work and clients
• Ability to navigate through multiple computer programs throughout the day
• 1-year previous Outbound Sales Experience required
• Previous experience successfully managing a Pipeline
• Able to successfully manage multiple leads and customers consecutively
• Excellent organization skills
• Self-motivated
• Friendly and able to connect with our customers
• Innate ability to build repeat clientele
• Understanding of Assumptive Close and how to assertively convert a lead into a deposit
• Able to make minimum of 145 Outbound calls and emails per month

EXPERIENCE/SKILLS PREFERRED

• Travel industry experience preferred but not required.
• Experience using systems such as Siebel, Ring Central, Microsoft Dynamics, Excel,
• The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.
• Minimum of1yearin a Sales or similar role

RESPONSIBILITIES

• Manage 145 leads per month in addition to any previous workload pending sale
• Engage with multiple customers via phone and email daily
• Responsible for hitting defined sales goals monthly and annually
• Maintain a healthy and organized sales pipeline
• Participate in regular training to enhance your skills
• Meet regularly with Supervisor to discuss metrics and performance
• Participating in weekly team meeting's Teams Chats
• Rotating Saturday’s shift required. Will receive one day off that week to compensate
• Overtime as needed

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

e with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.