Yearbook Support Specialist in Durham, North Carolina at Strawbridge Studios Inc

Yearbook Support Specialist

Company: Strawbridge Studios, Inc.
Job Type: Full-Time | Hourly
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Schedule Flexibility: Some flexibility and occasional weekends may be required during peak production periods

Job Overview

Strawbridge Studios is seeking a Yearbook Support Specialist to join our Yearbook Department and provide support to our field representatives, school clients, and yearbook advisors throughout the yearbook creation process.

This role is perfect for someone who enjoys helping others, solving problems, working with technology, and managing multiple priorities. The ideal candidate is detail-oriented, organized, customer-focused, and comfortable learning multiple software platforms.

As a key connection point between our field teams, schools, and production facility, you will help ensure a smooth yearbook experience from initial setup through final production.

This is an in-house position at Strawbridge Studios. This is not a remote opportunity.

What You'll Do

• Provide excellent customer support to school clients, yearbook advisors, and field representatives
• Respond to customer and internal requests through email, phone, and Microsoft Teams
• Support yearbook design software and online platforms
• Set up yearbook projects, user accounts, contracts, and renewals
• Review submissions, corrections, approvals, and production materials
• Assist with proofing covers, sales materials, and yearbook content
• Support portrait uploads, cover designs, and other yearbook-related needs
• Communicate important production updates and deadlines
• Investigate issues, identify solutions, and help prevent future problems
• Organize and prioritize tasks to meet production schedules

What We're Looking For

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Customer-focused mindset with a positive attitude
• Comfortable learning and navigating new software systems
• Strong problem-solving and critical-thinking skills
• Ability to stay organized while managing multiple priorities
• Ability to work calmly and efficiently in a fast-paced environment
• Team player with strong interpersonal skills
• Ability to adapt and learn quickly

Preferred Experience:

• Customer service experience
• Technical support experience
• Experience working with web-based software platforms
• Experience supporting schools, clients, or production workflows

Security & Quality Matter

At Strawbridge Studios, we take the privacy and security of the information we handle seriously. As a SOC 2 compliant organization, we follow strict processes and standards to help protect customer information while delivering high-quality service to our clients.

Why Join Strawbridge Studios?

At Strawbridge Studios, we are proud to help schools create lasting memories through yearbooks and photography products. Our team values teamwork, accountability, and doing things the right way.

Our core values guide everything we do:

Do Your Best.
Do What's Right.
Treat Others The Way You Want to Be Treated.
Honest Value Never Fails.

Additional Information

• Full-time, in-house position
• Monday–Friday schedule
• Occasional weekends may be required during peak production periods
• All interviews must be scheduled in advance
• Email resumes only
• No phone calls will be accepted