Receptionist - Luxury Dog Resort in Houston, Texas at Peace Love and Dogs

About Us!

At Peace Love Dogs, we've spent 15 years living up to our promise: "Your Dog's Favorite Place. Your Peace of Mind." That's what we deliver for our clients — and it's who we strive to be as a team. Our culture is built on peace, love, and dogs: a warm, hospitality-driven environment where people genuinely care for each other, our clients and every dog in our care.

Our luxury dog resort offers the best in Lodging, Training, Daycare and Grooming. Because pets and their families don't keep a 9-to-5 schedule, neither do we. We're proud to operate 24/7/365, so we're there for our clients whenever they need us most — evenings, weekends, holidays, no exceptions. At the same time, we focus on our team's work life balance through scheduled days off to relax and reset, offering paid vacation and holidays, provide meaningful training and more. Showing up for each other is what makes it possible to show up for our clients.

If you're looking for purposeful work, a dog and people-friendly workplace, and a team that treats hospitality and pet care as a craft, we'd love to meet you.

ABOUT THE ROLE!

Our Receptionists are the face and voice of Peace Love Dogs — our very first impression! They play a key role in delivering an exceptional experience for every client and dog that walks through our doors.

WHAT YOU'LL DO!

• Serve as the first point of contact for clients by phone, email, SMS, and in person
• Be an expert on PLD programs and services to confidently assist clients
• Deliver unmatched customer service, build positive relationships with clients, and effortlessly handle service resolution
• Schedule grooming, lodging, daycare, training, and other reservations, including matching the client with the best option for them and their dog
• Process POS transactions, issue credits and research billing inquiries
• Check dogs in and out for appointments and reservations
• Generate routine reports and prepare daily forms and paperwork
• Maintain a clean, organized, and welcoming lobby and retail area
• Assist with related duties as needed

WHAT WE'RE LOOKING FOR!

• Team members who are open to routine weekend coverage, when our clients need us most. At PLD, working on Saturday or Sunday is central to many of the roles and supports our commitment to delivering the best experience for our clients! Our Receptionists typically work every third Saturday from 9-4 and Sundays 1-3, with the following Monday scheduled off.
• Professional, confident, enthusiastic, and positive attitude
• Strong organizational and time-management skills
• Reliable and punctual team member
• Ability to work in a fast-paced environment while remaining calm, focused and professional
• Willingness to learn, adapt, and embrace change
• Comfortable working around dogs of all breeds, temperament and sizes

EXPERIENCE & QUALIFICATIONS

• At least 2 years of client-facing customer service, receptionist or admin support role
• High school diploma or equivalent
• Intermediate-to-advanced computer skills (Google Workspace, email, phone systems, etc.)
• Prior experience within a veterinarian office or pet resort and/or pet services software is a plus

WHAT WE OFFER!

• Inclusive and team-focused work culture
• Competitive pay & benefits
• Beautiful, fun and professional work environment
• Work-life balance
• Structured training and support
• Health, Vision & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays

• Professional development reimbursement
• Employee discounts on PLD programs, services and retail