Director of IT in Vero Beach, Florida at Harbor Retirement Associates

Serve as the trusted technology adviser and primary internal IT resource across all HarborChase Communities and the corporate office. Provide oversight and hands-on support for the technology utilized by approximately 200 associates across 18 communities in 8 states, while partnering with third-party IT providers for larger infrastructure, architecture, cybersecurity, and specialized projects.

• Ensure computers and end-user technology are properly configured, deployed, maintained, repaired, replaced, and inventoried for new and existing users.
• Function as the primary Help Desk for all technical questions, troubleshooting, and support needs across the organization.
• Serve as the primary point of contact for network communications, connectivity, internet service, and technology-related outages.
• Manage IT equipment procurement, inventory, product lifecycle, shipping, receiving, and replacement planning to support business needs.
• Manage onboarding and offboarding of associates, including computers, phones, accounts, system access, and equipment, ensuring a positive user experience.
• Manage third-party IT contracts and vendors, including service levels, renewals, pricing, performance, and negotiation of terms.
• Administer and coordinate upgrades to technical systems and maintain accurate documentation of the technology environment.
• Manage computer installations, repairs, purchases, and technology procurement for all communities.
• Coordinate technology installations and connectivity for new community construction, openings, renovations, and acquisitions, including network, internet, telephone, access control, cameras, POS, and other technology systems as applicable.
• Coordinate with external IT partners on larger infrastructure, architecture, cybersecurity, and specialized technology projects; serve as the internal project owner.
• Configure and maintain network addressing and connectivity requirements for applications and installed technology.
• Manage all company cell phones, including setup, troubleshooting, devices, plans, and contracts.
• Maintain accurate records of IT assets, vendors, service contracts, software licenses, warranties, service providers, and renewal dates.
• Evaluate technology solutions and make recommendations that improve reliability, security, efficiency, user experience, and cost management.

• Lead by example and demonstrate the HarborChase values of Respect, Attentiveness, Integrity, Stewardship, and Excellence.
• Provide responsive, professional, solutions-oriented service to associates at every level of the organization.
• Take ownership of technology issues from initial troubleshooting through resolution or appropriate escalation.
• Maintain professional knowledge and affiliations related to information technology and senior living.
• Support organizational initiatives and participate in meetings or activities as required.
• Work in a safe, responsible, and professional manner while maintaining appropriate confidentiality and security of company information.
• Support a safe and secure environment for residents, associates, and visitors.

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred; equivalent experience may be considered.
• At least five years of progressive IT experience, preferably in a multi-site organization. Experience in Senior Living, Healthcare, Hospitality, or another multi-location service organization is preferred.
• Strong hands-on experience with hardware, software, networking, telecommunications, mobile devices, Microsoft 365, and end-user support. Experience with Yardi, Sherpa, or similar business applications is a plus.
• Ability to manage vendors, service providers, contracts, procurement, and technology-related expenses while independently prioritizing multiple issues and projects.
• Strong leadership, problem-solving, organizational, and customer service skills.
• Ability to make independent decisions, take ownership, and determine when issues should be resolved internally or escalated to an external IT partner.
• Ability to communicate effectively with all levels of management, associates, vendors, outside technology partners, and other contacts.
• Ability to travel periodically to company locations as business needs require.

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred; equivalent experience may be considered.
• At least five years of progressive IT experience, preferably in a multi-site organization. Experience in Senior Living, Healthcare, Hospitality, or another multi-location service organization is preferred.
• Strong hands-on experience with hardware, software, networking, telecommunications, mobile devices, Microsoft 365, and end-user support. Experience with Yardi, Sherpa, or similar business applications is a plus.
• Ability to manage vendors, service providers, contracts, procurement, and technology-related expenses while independently prioritizing multiple issues and projects.
• Strong leadership, problem-solving, organizational, and customer service skills.
• Ability to make independent decisions, take ownership, and determine when issues should be resolved internally or escalated to an external IT partner.
• Ability to communicate effectively with all levels of management, associates, vendors, outside technology partners, and other contacts.
• Ability to travel periodically to company locations as business needs require.