Front Desk Coordinator - Urology (32645) in New Iberia, Louisiana at GI Alliance

Description

Candidates MUST possess 2+ years of working in a medical clinic or hospital setting.

This is a FULL-Time position in our New Iberia clinic.

1. The main function of this position is to check out patients, collect OTC payments, understand insurances and co-pays, schedule follow-up appointments, work the fax folder, make patient phone calls, document in EHR

2. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.

3. When scheduling patients and/or checking a patient out, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.

6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider - when the other front desk person needs help

7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.

8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.

9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.

10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.

11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).

12. Address patient concerns efficiently and effectively.

13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.

14. Other clerical duties as assigned by the office manager/administrator.

Qualifications

Skills/Abilities

1. Self-starter with the ability to complete daily tasks with minimal supervision.

2. Skill in communicating effectively with patients or providers about scheduling preferences.

3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.

4. Ability to analyze situations and respond appropriately.

5. Ability to use a multi-line phone system, including transferring calls.

6. Ability to speak clearly and concisely to be heard by callers and patients.

7. Excellent organizational and time management skills.

8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.

9. Always maintain a professional and positive attitude.

10. Common computer skills.

11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education:

High school diploma or GED (required)

Associates or Bachelor's Degree (preferred)

Experience:

Two-three years of medical office experience.

Previous experience of a fast-paced, high patient volume doctors office.