Bilingual Immigration Program Coordinator (English/Spanish) [Client Services, Community Outreach] in Colorado Springs, Colorado at Catholic Charities of Central Colorado, Inc.

Make a meaningful difference for immigrant individuals and families in our community.

Catholic Charities of Central Colorado is seeking a Bilingual Immigration Program Coordinator (English/Spanish) to support Family Immigration Services (FIS), a U.S. Department of Justice (DOJ) Recognized Agency providing trusted, low-cost immigration legal services.

This part-time, onsite position (25 hours/week, $20–$25/hour) combines program coordination, community partnerships, and immigration legal case support. You'll coordinate volunteers and legal clinics, strengthen community relationships, assist with client documentation and case preparation, and maintain accurate program records.

If you're bilingual in English and Spanish, organized, detail-oriented, and passionate about serving immigrant communities with dignity and respect, we encourage you to apply.

• Part-time, Monday–Friday, 25 hours/week | $20–$25/hour | position is funded through June 30, 2028
• ~15 paid holidays (including your birthday!) + Paid Discretionary Time Off
• Public Service Loan Forgiveness (PSLF) eligible employer
• Retirement (TDA) options

Requirements

Minimum requirements to be eligible for the role.

• Bachelor’s degree in a relevant field and one year of relevant full-time experience. OR, Associate’s degree in a relevant field and three years of relevant full-time experience. Prior immigration legal-service experience is helpful, but not required. We welcome candidates with transferable experience which may included, but is not limited to:
  • program coordination
  • development and management of organizational systems and workflows;
  • coordinating external partnerships coalitions, or referral networks;
  • working in a legal office or in a similar office setting that required handling confidential information, meeting strict deadlines, and preparing detailed documents (e.g., title/escrow, insurance, medical, accounting, or government offices);
  • working with grants or analyzing program data;
  • or serving the immigrant and refugee community.
• Fully bilingual in English and Spanish (oral and written).
• Proficiency with Microsoft Word and Excel and ability to become proficient with other Microsoft programs, Adobe, and databases.

Essential Duties

Key tasks and responsibilities to be performed in the role

In partnership with the FIS Director and other staff, coordinate and manage outside partnerships and programs, which may include:

• Serving as a liaison between the organization, partner agencies, volunteers, and clients to ensure coordinated, high-quality services
• Coordinating activities and schedules of attorney and non-attorney volunteers
• Developing and participating in partnerships with other non-profit organizations and/or private attorneys to provide legal services to certain individuals from our service area
• Developing and participating in relationships and partnerships with parishes and parishioners of the Diocese of Colorado Springs to support the immigrant community
• Developing and participating in relationships and partnerships with other organizations and individuals to support the immigrant community
• Coordinating community presentations for immigrants or for the broader community
• Coordinating occasional legal clinics and other services to the community
• Coordinating client referrals to other attorneys and programs
• Utilizing available agency data to track FIS strategic plan progress, gather data for grant applications and reports, and otherwise support FIS operations
• Providing friendly, welcoming, and professional customer service to FIS volunteers, partners, and others involved in or benefiting from these partnerships and programs
• Providing leadership in recommending improvements and adjusting processes in response to changing needs and realities

With appropriate training and oversight from FIS legal representatives, provide individual case management, which may include:

• Providing oral interpretation and written translation between English and Spanish
• Creating, maintaining and updating client files; updating electronic files and databases; completing forms; gathering and organizing evidence, application packets, and client documents; processing mailings and filings; communicating with courts, agencies, witnesses, and clients; and copying and scanning documents to support these activities
• Otherwise assisting with client representation under the direction and oversight of the legal representative
• Providing friendly, welcoming, and professional customer service to FIS clients and potential clients
• Assisting clients with technical competencies necessary to receive legal services, such as signing onto videoconferencing platforms, submitting documents, and signing up for necessary services
• Consistently, accurately, and timely entering data into existing systems
• Providing leadership in recommending improvements to client case management and documentation systems
• Carefully protecting the confidentiality of all information and data related to client representation

Competencies

Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.

Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours. The position requires motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients and our program. Preferred competencies include:

• Ability to manage innovative programs and develop streamlined, effective systems to support successful implementation and advance the organization’s mission
• Excellent attention to detail
• Exposure to immigration law and/or programs that serve the immigration community is helpful
• Prior experience in a legal setting is helpful
• Computer proficiency and ability to learn and accurately utilize various programs and databases
• Demonstrated self-starter
• Ability to work independently with little supervision and to work collaboratively within a team
• Comfort with uncertainty and innovation
• Strong time management and organizational skills, with ability to prioritize multiple important tasks, meet deadlines, and work under pressure
• Strong support for FIS’s mission and clients

Work Environment

• A majority of the assigned duties are performed in an office environment. This is not a remote position.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.
• Occasional evenings and weekends are required to accommodate meetings and special events.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Compensation

The salary range for this position is $20.00 - $25.00 hour. Salary is determined based on the applicant’s incoming skills and experience and the budget at time of hiring.

Schedule & Classification

• Nonexempt
• Part Time: 25 hours per week
• Schedule: The 25 hours to be completed between 8AM –5PM, M-F (schedule to be determined in collaboration with the successful candidate, but should include at least every other Friday morning and some afternoon hours)
• This position is funded through June 30, 2028

Benefits

• Paid Discretionary Time Off (used for sick leave and vacation)
• Approximately 15 Paid Holidays, depending upon the calendar year, including your Birthday!
• Employee Assistance Program
• Short-term Disability Insurance
• Workers’ Compensation Insurance
• Part-time employees can contribute pre-tax funds toward a Healthcare and/or Dependent Care Flexible Spending Account (FSA).
• Tax Deferred Annuities (TDA’s) are offered pre-tax for retirement savings.
• We are a Public Service Loan Forgiveness eligible employer.

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.