Patient Engagement Supervisor/UKHC in Lexington, Kentucky at University of Kentucky

HS

4 yrs

None

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

M-F, 8am-5pm

This is a remote position

The Supervisor, Patient Engagement is responsible for overseeing daily operations of the enterprise contact center to ensure consistent, high-quality, and patient-focused service. This role provides direct supervision of staff supporting patient inquiries, scheduling, registration, and financial clearance activities, while ensuring compliance with organizational policies, HIPAA regulations, payer requirements, and established service-level standards. The Supervisor monitors performance, coordinates workflows, supports staff development, and leads process improvement efforts to enhance operational efficiency and the overall patient experience across Beyond Blue.
Why Work Here:
Beyond Blue is committed to improving access, coordination, and the patient experience across UK HealthCare. As a Supervisor, Patient Engagement, you will play a key leadership role in supporting front-line teams who are often the first point of contact for patients and families. This position offers the opportunity to lead meaningful work, collaborate across clinical and revenue cycle partners, and contribute to continuous improvement efforts that directly impact patient satisfaction, access to care, and organizational performance.

Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

This is a remote position

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We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.