Manager, Change Management in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Change Management in the United States.
This role sits at the center of organizational and operational transformation, ensuring that complex technology and infrastructure changes are introduced in a structured, controlled, and business-aligned way. You will lead change management strategy and execution across cross-functional teams, working closely with technical, operational, and executive stakeholders. The position requires strong leadership in guiding teams through change lifecycles while maintaining service stability, compliance, and customer satisfaction. You will oversee governance frameworks, change advisory processes, and risk mitigation efforts to ensure seamless delivery of IT and managed services. In a fast-paced environment, you will also play a key role in improving processes, driving adoption of best practices, and strengthening organizational resilience. This is a highly visible role that combines strategy, execution, and people leadership in a mission-critical operational setting.
- Lead the development and execution of change management strategies aligned with organizational and operational goals.
- Oversee end-to-end change processes, including planning, scheduling, coordination, and implementation of infrastructure and service changes.
- Facilitate Change Advisory Board (CAB) activities, including prioritization, review, approval, and governance of change requests.
- Manage change calendars, ensuring all planned deployments are properly coordinated, communicated, and executed with minimal disruption.
- Monitor performance through KPIs, SLAs, OLAs, and operational reporting, ensuring adherence to agreed service standards.
- Identify, assess, and mitigate risks associated with change implementation and service delivery.
- Lead post-change reviews, document outcomes, and communicate findings and improvement actions to senior leadership.
- Collaborate with internal and external stakeholders, including audit teams, to ensure compliance with ITIL standards and organizational policies.
- Coach and support teams and leadership stakeholders on effective change sponsorship and adoption practices.
- Drive continuous improvement of change management processes, tools, and governance frameworks.
- Bachelor’s degree in IT, Business, or a related field, or equivalent professional experience.
- Strong knowledge of change management principles, methodologies, and tools, ideally within ITIL service management environments.
- Experience working across cross-functional teams in complex IT or infrastructure environments.
- Proven ability to manage multiple priorities in fast-paced, high-pressure operational settings.
- Strong analytical, organizational, and problem-solving skills with attention to detail and process discipline.
- Excellent communication, presentation, and stakeholder management abilities, including executive-level interaction.
- Experience with CAB processes, release coordination, or IT service governance is highly desirable.
- Ability to coach, influence, and build consensus across diverse teams and organizational levels.
- High sense of accountability, urgency, and commitment to operational excellence.
- Certifications in ITIL or change management frameworks are a plus.
- Competitive salary range of $110,000 to $145,000
- Comprehensive medical, dental, and vision coverage with multiple plan options
- 401(k) plan with generous employer matching contribution
- Paid parental leave and generous PTO including holidays and volunteer time off
- Life, disability, and supplemental insurance options
- Health savings account (HSA) and flexible spending accounts (FSA)
- Employee assistance and wellness programs
- Remote and flexible work environment with modern collaboration tools
- Additional perks including telehealth, commuter benefits, and financial wellness support
- Strong focus on professional development and continuous learning opportunities.