Senior Executive, Operations Excellence in Subang Jaya at Ninja Van

The Senior Executive, Operations Excellence is responsible for driving continuous improvement initiatives across operations by leveraging data analytics, process optimization, and project management methodologies. This role focuses on improving operational efficiency, service quality, and performance through data-driven insights, structured problem-solving and cross-functional collaboration.

• Lead and execute continuous improvement initiatives across operational functions.

• Identify process gaps, inefficiencies, and improvement opportunities through data analysis and operational reviews.

• Develop and implement structured process improvement frameworks to improve productivity, quality, and cost efficiency.

• Conduct root cause analysis on operational failures and recommend corrective actions.

• Benchmark internal operational performance against industry standards and identify improvement opportunities.

• Perform hands-on analysis of operational data to identify trends, bottlenecks, and performance issues.

• Develop, maintain, and automate operational dashboards and reports using tools such as Microsoft Excel, Power BI, or similar BI tools.

• Provide regular performance reports with actionable insights for management review.

• Work closely with Business Intelligence teams to improve data visibility and reporting efficiency.

• Lead cross-functional improvement projects from planning through implementation.

• Manage project timelines, scope, risks, and deliverables to ensure successful execution.

• Facilitate weekly or monthly operational performance review meetings with stakeholders.

• Escalate project risks or unresolved issues with recommended solutions.

• Develop operational training modules and process documentation.

• Conduct training sessions and workshops for operations teams.

• Coach and mentor staff on continuous improvement methodologies and best practices.

• Maintain and update operational knowledge bases.

• Partner with operations leaders to identify performance gaps and improvement initiatives.

• Conduct site visits and operational reviews to ensure process compliance and operational consistency.

• Drive adoption of a data-driven and continuous improvement culture across the organization.

• 3–5 years of experience in operational excellence, process improvement, business analytics, or operations management.

• Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics, or related field.

• Strong analytical, problem-solving, project management, and stakeholder management skills.

• Proficient in Microsoft Excel and BI tools (e.g. Power BI, Tableau); knowledge of SQL / Python is an advantage, with willingness to travel for site visits.

• Experience within logistics, courier, supply chain, warehousing, or operational environments is preferred.

• Proven track record in leading process improvement projects with measurable business outcomes.