Area Mobile Manager - NE in New York, New York at TRUE NORTH MIDCO LLC

Position Summary

The Area Mobile Manager leads the coordination, scheduling, and execution of TNFS mobile service operations within an assigned territory, serving as the primary operational link between TNFS, OpCos, Mobile Technicians, and customers.
Mobile Technicians remain under the personnel management of their respective OpCo. This role directs day-to-day operational activity, aligns resources with customer requirements, and partners with OpCo leadership to deliver consistent service.

The role also owns customer relationships, service quality, and growth opportunities within the assigned market.

Duties and Responsibilities
• Coordinate daily deployment and scheduling of Mobile Technicians.
• Match technicians to customer needs based on location, urgency, and skill.
• Maintain visibility into availability, scheduled work, and customer needs.
• Partner with OpCo leadership and dispatch to maintain coverage.
• Adjust schedules based on customer needs and technician availability.
• Improve routing to increase utilization, productivity, and response times.
• Communicate customer commitments and technician expectations
• Monitor mobile work and address delays, coverage gaps, or operational issues.
• Confirm work quality, documentation, and customer expectations.
• Escalate significant operational concerns to TNFS and OpCo leadership.

OpCo Partnership and Technician Support
• Serve as the operational liaison between TNFS, technicians, and customers.
• Partner with OpCo leadership to align customer and operational priorities.
• Provide technicians with the information needed to complete assigned work.
• Support consistent TNFS mobile service standards across the territory.
• Identify recurring challenges and partner on practical solutions.
• Escalate technician performance concerns to the appropriate OpCo manager.

Operational Control (OPCON)
• OPCON covers daily mobile-service execution, including scheduling, priorities, customer commitments, quality, and escalation.
• OPCON does not include personnel authority. Hiring, compensation, termination, and formal performance management remain with OpCo leadership.

Customer Relationship Management
• Serve as a primary operational contact for mobile-service customers.
• Serve as the first point of contact for customer complaints and field-service concerns.
• Understand customer fleets, service needs, locations, and expectations.
• Follow up on service performance, concerns, and customer expectations.
• Represent TNFS professionally during customer meetings and site visits.
• Communicate service changes, scheduling updates, and operational issues.

Market Development and Growth
• Drive mobile-service growth within the assigned market.
• Expand services with existing customers and locations.
• Develop prospective customer relationships and introduce TNFS capabilities.
• Partner with sales, TNFS leadership, and OpCos on growth opportunities.
• Monitor market conditions, fleet activity, and competitors.
• Evaluate new opportunities for feasibility, resources, and coverage.
• Support customer onboarding and mobile-service launches.
• Develop market plans to improve utilization, service density, and revenue.

Operational Performance
• Monitor utilization, response times, service levels, and market activity.
• Improve productivity, routing, scheduling, and technician utilization.
• Update the VP of Operations on performance, challenges, capacity, and growth.
• Use operating data to identify trends and support decisions.
• Support standardized processes and corrective actions.
• Forecast technician capacity based on demand and growth.

Communication and Leadership
• Provide clear operational direction and strong working relationships.
• Promote accountability, urgency, teamwork, and customer focus.
• Coordinate communication across customers, technicians and internal team
• Balance customer, technician, OpCo, and business priorities effectively.

Key Measures of Success
• Customer satisfaction and retention.
• Quality and consistency of mobile work.
• Timely resolution of customer concerns.
• Mobile-service revenue and market growth.
• Technician utilization and productivity.
• On-time customer commitments.
• Reduced service failures and operational escalations.

Qualifications
• Experience in operations, field service, fleet maintenance, or transportation.
• Experience coordinating field technicians, routes, or dispatch preferred.
• Strong customer relationship and account-management skills.
• Ability to identify business-growth opportunities.
• Strong organizational, scheduling, and problem-solving skills.
• Ability to manage multiple customers and priorities.
• Ability to influence across teams without direct authority.
• Strong relationship-building skills across technicians, customers, and leadership.
• Comfortable using Microsoft Office, and business systems.
• Ability to travel regularly throughout the assigned territory.
• Willingness to travel outside the territory as needed.
• Valid driver’s license and ability to meet company driving requirements.

Preferred Qualifications
• Experience in commercial fleet maintenance, mobile repair, roadside service, or transportation.
• Experience coordinating multi-location or territory-based operations.
• Experience with territory development, account growth, or operational sales.
• Working knowledge of commercial fleet maintenance and customer service.

Leadership Profile
The successful Area Mobile Manager is a highly organized, customer-focused operational leader who creates alignment across organizations, takes ownership of results, and leads through collaboration and influence.

This individual demonstrates a bias toward execution, proactive communication, problem solving, customer responsiveness, and profitable growth while moving effectively between field-level details and broader market opportunities.

Equal Employment Opportunity
True North Fleet Services and its operating companies are Equal Opportunity Employers. We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.