Student Success Navigator, CCME in Philadelphia, Pennsylvania at Community College of Philadelphia

Job Title: Student Success Navigator, CCME
Salary Range: $56,000.00 Annually
Location: Main Campus - Philadelphia, PA
Job Type: Full-Time Administrator
Job Number: 2026-00049
Department: Div-Access & Community Engagement
FLSA: Exempt

Job Description:

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

The City College of Municipal Employment (CCME) is a strategic community and workforce initiative in partnership with the City of Philadelphia, Philadelphia Works, and the School District of Philadelphia that prepares Philadelphia residents for municipal jobs. Reporting to the Manager, Career & Employment Pathways, the Student Success Navigator, provides high-quality recruitment, intake, onboarding, orientation, and bridge experiences designed to get students off to a solid and supported start. The Success Navigator will work with the entire City College of Municipal Employment (CCME) team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the application and enrollment process through orientation, bridge, and onboarding, providing a broad range of guided supports and services to the students. The Success Navigator also works with other members of the City College of Municipal Employment (CCME) team to support students as they near completion of their workforce pathway training and prepare to transition to employment opportunities. This includes, but not limited to, ensuring the students meet all eligibility requirements for a seamless onboarding experience; helping students’ complete application, supporting students in the financial aid process, identifying potential barriers to success and connecting them to supports and resources at the outset; connecting all students to their respective Success Coach and working with students throughout their time at the City College of Municipal Employment (CCME) to ensure student success and completion.

Essential Responsibilities

• Serve as the primary liaison between incoming students, CCME Recruiter, and Enrollment Management, supporting students throughout the intake and onboarding process.
• Actively connect students to College departments and community resources to ensure access to specialized services and documented at initial intake and throughout enrollment at the College.
• Assist students in navigating critical enrollment and onboarding requirements such as verifying residency, satisfying application requirements, financial aid and scholarship process completion, workforce pathway placement, testing, successfully completing the intake and onboarding process.
• Under the direction of Manager, Career & Employment Pathways and in partnership with other CCME staff and relevant College departments, design and implement the bridge experience for students.
• Facilitate the intake, orientation, and bridge experiences for students in collaboration with other departments at the College.
• In partnership with the CCP Cares team, connect students with College offices such as KEYS, Single Stop, Counseling, etc. during the enrollment and onboarding process to uncover and address basic needs at the start of enrollment.
• Actively participate in Student Assistance Team (SAT) meetings with CCME staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
• In collaboration with the Office of Marketing and Communications, assist in the coordination of marketing materials and maintain the program website, ensuring all information is accurate and regularly updated.
• In partnership with CCME Recruiter and other CCME staff, assist in creating and facilitating virtual and in-person events such as webinars, open houses, and incoming student success events.
• In collaboration with CCME Recruiter, travel between the College’s Main Campus and Regional Centers and the broader community to assist with outreach, ensuring all students are fully supported throughout the application, enrollment, intake, financial aid, and onboarding process.
• Accurately document, maintain, and track all student interactions, information, progression, and outcomes throughout the onboarding, enrollment, and bridge processes.
• Work with other members of the CCME team to design and facilitate bridges from training to employment as students approach completion of their workforce pathway training and prepare to for municipal and other employment opportunities.
• Ensure confidentiality of students’ records and information.
• Maintain service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Provide timely reports on success outcomes (enrollment, course registration, stop outs, etc.) for program reporting as needed.
• Other duties as assigned.

Required Qualifications

• Bachelors’ degree in education, social services or related field required.
• Three (3) years of related experience working in a higher education, workforce or college and career readiness environment serving culturally diverse populations required.
• Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.
• Strong organizational and time management skills with exceptional attention to detail required.
• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
• Ability to work effectively in a fast-paced, collaborative environment required.
• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
• Demonstrated ability to provide excellent customer service required.
• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
• Ability to travel within the local area required.
• Proficiency using MS PowerPoint, Word and Excel required.
• Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, tele-conferencing, email/text/phone, etc. is required.
• Strong written, verbal, and interpersonal communication skills required.
• Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.
• Awareness of FERPA and ethical principles in working with students required.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: 23 paid vacation days; prorated based on hire date

  • Personal time: 22.5 hours annually (3 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Doctorate degree
• Other

Do you have three (3) years of related experience working in a higher education, workforce or college and career readiness environment serving culturally diverse populations?

• Yes
• No