Manager of Business Intelligence and Revenue in Chicago, Illinois at RINCON FAMILY SERVICES

Job Title: Manager of Business Intelligence & Revenue

Department: Finance

Reports to: Chief Financial Officer (CFO)

Job Type: Full Time, Salary, Exempt

Job Location: Chicagoland Area

Salary Range: $55,000-$65,000

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

The Manager of Business Intelligence & Revenue is responsible for leading Rincon's business intelligence, reporting, revenue operations, and client financial services. This position serves as the organization's subject matter expert for Qualifacts reporting, analytics, and operational workflows while acting as the primary liaison between Rincon and Qualifacts' Revenue Cycle Management (RCM) team.

The Manager transforms organizational data into actionable business intelligence that supports executive decision-making, operational excellence, financial sustainability and state reporting. The position also provides basic support for Rincon staff utilizing Qualifacts, including onboarding to the platform.

This role partners closely with Behavioral Health Leadership, Finance, Compliance, Information Technology, and Executive Leadership to ensure that Qualifacts supports high-quality clinical care, maximizes reimbursement, strengthens organizational performance, and meets CCBHC, Medicaid, state, and federal financial and basic performance reporting requirements.

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication- Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

Reporting, Data Management & Analytics

• Lead Rincon's Business Intelligence strategy by developing enterprise dashboards, scorecards, and executive performance reports.
• Ensure accuracy, completeness, and timeliness of internal and external reports (including CCBHC, state, and funder reporting)
• Develop automated reporting solutions that reduce manual reporting and improve organizational efficiency.
• Analyze program, financial, and operational data to identify trends, gaps, and opportunities for improvement
• Partner with leadership to translate data into actionable insights that support strategic and operational decision-making
• Establish and enforce data governance standards, including data quality assurance and validation processes

Revenue Operations & Client Financial Services

• Oversee client financial services operations, including billing workflows, fee schedules, and payment tracking
• Serve as Rincon's primary liaison with the Qualifacts Revenue Cycle Management (RCM) team, ensuring effective communication, issue resolution, and continuous optimization of revenue cycle performance.
• Ensure compliance with Medicaid, managed care, and other payer requirements
• Monitor billing performance, denial rates, claim rejections, accounts receivable, clean claim rates, and reimbursement trends and make recommendations to maximize reimbursement and minimize claim denials.
• Coordinate daily activities between Rincon clinical staff, Finance, and Qualifacts RCM personnel regarding billing, claims, denials, payment posting, and collections.
• Assist in the development of client financial policies, procedures, and internal controls

Systems Management (Qualifacts Credible EMR)

1. Serve as a primary lead for reporting and financial workflows within Qualifacts Credible EMR
2. Build and maintain performance reports and dashboards within the system
3. Ensure proper configuration and utilization of the EMR to support documentation, billing, and reporting requirements
4. Provide support and technical assistance to staff on billing data entry, documentation standards, and reporting tools
5. Partner with IT and vendor to troubleshoot system issues and optimize system performance
6. Onboarding and offboarding new staff on the Qualifacts Credible platform to ensure accurate billing team assignment and security access.

Compliance & Performance Monitoring

1. Ensure reporting and financial practices align with CCBHC standards, regulatory requirements, and audit expectations
2. Support internal audits and data validation efforts
3. Track key indicators related to reporting accuracy, billing timeliness, and financial outcomes
4. Contribute to continuous quality improvement initiatives by identifying system and process enhancements

Cross-Functional Leadership & Support

1. Collaborate with program leadership, finance, compliance, and executive teams to align data and financial workflows
2. Support grant reporting, budgeting alignment, and funder requirements through accurate data and financial tracking
3. Supervise staff responsible for reporting and revenue cycle management.
4. Promote a culture of data-informed decision-making and accountability across the department
5. All other duties as assigned.

Rincon Rewards & Benefits- How we value you:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to travel between agency locations as needed.

Schedule:

• 8-hour day, 1-hour unpaid lunch.
• Monday through Friday, some evenings and weekends.

Language:

• Bilingual English/Spanish candidates preferred.

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Strong analytical and problem-solving skills
• High attention to detail and commitment to data accuracy
• Ability to translate complex data into clear, actionable insights
• Strong organizational and project management skills
• Effective communication and cross-functional collaboration
• Strengthened data integrity and reporting accuracy
• Improved billing processes and financial outcomes
• Enhanced compliance with CCBHC and regulatory requirements
• Increased organizational capacity for data-driven decision-making

Position Qualifications – What is required to Perform the Role:

• Bachelor’s Degree preferred
• Minimum of 3–5 years of experience in healthcare, behavioral health, or nonprofit settings
• Demonstrated experience with reporting, billing, or financial operations in a Medicaid- funded or CCBHC environment preferred