Fire & Emergency Parts Specialist in Ocala, Florida at Matheny Motors

Essential Duties and Responsibilities:

• Manage, part ordering for warranty claims and road techs
• Have a basic understanding of mechanics and heavy-duty chassis
• Excellent record keeping and track of multiple orders
• Knowledge of warranty parts replacement and vendor systems
• Knowledge of CDK and or other ERP systems
• Team player with excellent customer service skills
• Basic math and comprehension skills
• Excellent data and record keeping skills required
• Fire & emergency knowledge wanted but not necessarily needed
• Able to lift up to 50 lbs with the ability to climb if needed
• Familiar with finding comparable parts
• Monitors parts inventory and reports discrepancies to Parts Manager
• Updates customers on all current promotions and promotes all new products
• Monitors retail zone and replenishes stocking levels of products on display and reports out of stock products in the retail zone immediately to the Parts Manager
• Maintains professional appearance of the retail zone
• Greets walk-in customers in a friendly manner and acknowledges their presence if they are on a phone call
• Assists customers with pickup of heavy or oversized products when necessary
• Collects payment for special order parts prior to ordering
• Advises customers on warranty of products
• Exhausts all resources to fulfill customer demand
• Records lost sales when customer demand cannot be filled
• Advises customers about any back orders or delays to their orders
• Contacts customers when their order has been received
• Ensures customer accounts are invoiced accurately
• Attends all department meetings and huddles on time
• Provide excellent customer experience
• Locate parts and accessories and arrange for pick-up, delivery and or installation
• Maintain accurate sales documentation
• Maintain up-to-date knowledge of all vehicles, accessories and promotions
• Maintain personal work area in a clean and organized manner
• Monitor parts inventory and maintain storage area in good condition
• Perform other duties as assigned