Service Assistant in Depew, New York at JIM MURPHY BUICK GMC INC

We are looking to add a reliable and organized Service Assistant to support our service department. This role is a key part of keeping the shop running smoothly and ensuring a good experience for our customers. Dealership experience is a plus, but not required. We are willing to train the right person.

The Service Assistant supports the service team by handling phone calls, scheduling appointments, assisting with extended warranty communication, and following up with customers. This position requires strong communication skills, organization, and the ability to manage multiple tasks throughout the day

Responsibilities include, but are not limited to:

• Answering incoming phone calls
• Scheduling service appointments
• Calling extended warranty companies for approvals and information
• Following up with customers after service to ensure satisfaction
• Assisting service advisors with daily tasks
• Maintaining organized and accurate records

Dealership experience preferred not required.