Grain Account Manager in Clinton, Wisconsin at The DeLong Co., Inc.

Location: 214 Allen Street, USA, Clinton, WI, 53525
Employee Type: Full Time - Exempt
Required Degree: Highschool
Manage Others: No
Description

Love talking with farmers and making things easier for them? The DeLong Co. is hiring a Grain Account Manager for our Grain Division in Clinton, WI — a friendly, knowledgeable point of contact who helps customers and producers get answers, get enrolled, and get the most out of our sustainability programs. If you're a people person who enjoys variety, thrives on details, and wants to be the face of our grain team, this role is for you.

WHAT YOU'LL DO

As Grain Account Manager, you'll be the go-to contact for grain customers and enrolled producers. Day to day, you will:

• Customer Support: Serve as a primary contact by phone, email, and in person; answer questions, resolve issues, and follow up so every customer feels supported and valued

• Program Enrollment: Recruit and enroll customers and producers in grain division and sustainability programs, explain eligibility, requirements, and deadlines, and track each enrollment through completion

• Technology Assistance: Help customers with account access, online tools, and viewing contracts, tickets, and settlements, and escalate technical problems as needed

• Location Information: Share current hours, receiving and delivery procedures, services, and contacts for our grain locations

• Account and Contract Support: Answer questions on contracts, scale tickets, settlements, and account activity using AGRIS, and route pricing, contract, and credit questions to the right merchandiser or Accounting team member

• Internal Coordination: Connect customers with our merchandising, accounting, logistics, and operations teams and follow up until issues are resolved

• Customer Experience: Gather customer feedback, spot recurring concerns, and recommend improvements to our processes and communication

• Program Documentation: Keep enrollment paperwork and practice records complete, accurate, and audit-ready, including on-farm audits as programs require

• Out in the Field: Represent DeLong at industry events, field days, and grower meetings, and support customer meetings and events

Requirements

WHAT YOU BRING

Required:

• High school diploma or equivalent

• Excellent verbal and written communication skills and a friendly, professional manner

• Proficiency with Microsoft Office Suite (Microsoft 365), AI tools, and Adobe Acrobat

• Comfort with technology and the ability to explain it clearly to others

• Willingness to learn AGRIS accounting software

• Sales, recruitment, or producer-facing relationship skills, with the ability to drive sign-ups

• Ability to digest technical program documents and explain requirements to customers

• Strong organizational skills and attention to detail

Preferred:

• Customer service experience in an agricultural or grain business

• Experience with AGRIS or other grain/accounting software, or CRM systems

• Experience with program enrollment or administration, or sales and producer enrollment

• Farming or agricultural background, or familiarity with sustainable agriculture programs

• Associate or 4-year degree in Business, Agriculture, Communications, Finance/Accounting, or Economics

WORK ENVIRONMENT & REQUIREMENTS

This role combines office work with some time on the road. You'll sit for long periods at times, handle a fast-paced workload with changing requirements, and work extended hours during our busy season. You'll also travel to meet and enroll producers, so a valid driver's license and proof of auto insurance are required.