Client Services Associate (B2B Customer Service Specialist) in Quincy, Massachusetts at Rapid Ratings International, Inc.

About RapidRatings

RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com. 

B2B Customer Service Specialists work with global clients to facilitate program operations of the FHR (Financial Health Rating) Exchange®. Specialists manage and address support inquiries via telephone and e-mail, providing solutions themselves, or coordinating internal resources as necessary.

As product experts, Specialists will be skilled at triaging issues and identifying the most efficient ways to provide solutions and meet our clients’ needs. Additionally, Specialists will partner with clients to facilitate execution of their private company ratings programs and provide related support. Specialists will report to a Manager, Client Services, operating within the broader Client Delivery and Operations team.

What will you do in the role?

• Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of clients requests each month regarding their private company ratings programs.
• Program Management: Understand the nuances of how our services fit within various client programs. Support the success of our clients’ programs through providing best practices and strategic guidance to a wide range of stakeholders.
• Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary.
• Client Configuration: You will execute the administrative tasks for onboarding new clients and establishing the program workflows necessary for each client’s risk management program.
  
  

What would make you successful?

• Strong written and verbal communications.
• Detail oriented and self-motivated.
• Exceptional critical and strategic thinking skills.
• Excel Proficiency required.
• Bachelor’s Degree or equivalent years of work experience required.
• Enterprise B2B support experience a plus.
  
  

To meet the basic qualifications for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Other requirements to be considered include:

• Bachelor’s degree
• Prior experience in a client interaction role, ideally in a high-volume CX/operations environment. Proven ability to interact professionally and effectively with clients and their suppliers
• Experience working with financial statements a huge plus
• Demonstrated ability to prioritize, organize, and maintain quality across high-volume work — you don’t let case count come at the expense of care
• Advanced proficiency with Microsoft Office suite
• Prior experience using CRM software
• Hands-on experience with Intercom or a comparable CX platform (Zendesk, Salesforce Service Cloud, etc.) — comfortable working across workflows, macros, saved replies, and reporting to manage a high-volume queue efficiently
• Strong written and oral communication skills and the ability to communicate effectively across all levels, including both internally and externally with clients and suppliers
• Customer oriented: tactful, courteous, and unflappable under pressure
• Excellent diligence, critical thinking, and analytical skills — the instinct to ask “why do we do it this way” and follow through on a better answer
  

Why join RapidRatings?

Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making, and yields the creative problem solving that’s critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number — we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.

Would you like to know more about us and RapidRatings?

Head over to our website: https://www.rapidratings.com.

RapidRatings International Inc. (“RapidRatings”) is proud to be an equal opportunities employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances.

If you are interested in this role, please submit your CV in English. We will carefully consider your application during the initial screening and will make decisions based on your experiences and skills. We will contact you if your qualifications meet our requirements and you are selected to continue for the next stage of the recruitment process. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please let us know on your CV.

Protecting your privacy and the security of your data is a top priority for RapidRatings. Please consult our Privacy Notice (https:// https://www.rapidratings.com/privacy-policy) to know more about how we collect, use and transfer the personal data of our candidates.

We wish you every success.