Lead Case Manager in Atlanta, Georgia at Frontline Response International, Inc.

Location: Atlanta, GA
Position Type: Full-time
Salary:

Frontline Response is seeking a compassionate and experienced Lead Case Manager to support our case management team and provide direct services to individuals with complex needs.

The Lead Case Manager will provide guidance and support to case managers, coordinate services, maintain an assigned caseload, and work with program leadership and community partners to help clients achieve their goals. This role is ideal for a strong leader who values collaboration, client advocacy, and trauma-informed care.

• Provide day-to-day guidance, coaching, and support to case management staff.
• Assist with onboarding and training new case managers.
• Facilitate team meetings, case consultations, and case reviews.
• Coordinate case assignments in partnership with program leadership.
• Help identify staff training needs and bring staffing or service concerns to leadership.
• Support a collaborative, respectful, and client-centered team environment.

• Maintain an assigned caseload, including clients with complex needs, as determined by program leadership.
• Conduct intakes and assessments to identify client needs, strengths, and goals.
• Work with clients to develop, implement, and update individualized service plans.
• Connect clients with housing, benefits, healthcare, behavioral health services, employment resources, legal assistance, and other community services.
• Provide advocacy, crisis response, safety planning, and follow-up within organizational policies and the scope of the role.
• Collaborate with clients, staff, and community partners to support continuity of care and progress toward client-identified goals.
• Assist clients with transitions to appropriate services, housing, or other long-term support.

• Maintain accurate, timely, and confidential client records.
• Review case files and documentation for completeness and quality.
• Support compliance with organizational policies, applicable requirements, and funding obligations.
• Track service activity and client outcomes and assist with program reports.
• Identify opportunities to improve case management services and client experiences.
• Build and maintain relationships with community providers and represent Frontline Response at relevant meetings as requested.

• Master of Social Work (MSW) degree.
• 4–6 years of relevant experience in case management or social services.
• Experience supporting individuals with complex needs and coordinating services across multiple providers.
• Knowledge of trauma-informed care, crisis response, professional boundaries, and confidentiality.
• Strong communication, organization, documentation, and problem-solving skills.
• Ability to work collaboratively with clients, team members, and community partners.
• Proficiency with electronic records and standard workplace technology.

• Experience leading, mentoring, or supervising case management staff.
• Experience serving individuals experiencing homelessness, survivors of trafficking, or others affected by trauma.
• Familiarity with housing, healthcare, and social service resources in Metro Atlanta.

This position may involve working at program sites and in the community, collaborating with multidisciplinary teams, and responding to client needs as they arise.

Frontline Response is committed to a workplace where individuals are treated with dignity and respect. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position.