Production Manager in Shirley, Massachusetts at New City Microcreamery

New City Microcreamery

Shirley, Massachusetts | Current winter hours: Monday–Friday, 6:00 AM–3:00 PM | $75,000–$80,000

New City Microcreamery is looking for a Production Manager to help turn a busy production day into a clear plan and smooth execution. If you’re organized, hands-on, and motivated by getting great product out the door on time, this role is for you.

You’ll keep our Shirley production facility running—from inventory and ingredient purchasing to the daily production schedule and completed shipments. The goal is simple: ensure we have the right pints and tubs at the right par levels so our scoop shops and distributor partners get what they need, when they need it.

• Build the daily production plan using inventory levels, par levels, open orders, and demand.

• Maintain finished goods levels so shops and distributors are stocked and ready.

• Order ingredients, packaging, and supplies to keep production moving without delays.

• Lead the production floor by setting expectations, keeping the team focused, and driving accountability.

• Manage receiving and outbound order preparation to ensure accuracy for shops and distribution partners.

• Handle attendance and performance concerns directly and fairly, with leadership support when needed.

• Learn and support all parts of production—from base making and ice cream spinning to prep, packing, and sanitation.

• Keep purchasing, inventory, production, and shipping records accurate in Restaurant365 or a similar system.

• Identify shortages, delays, or process issues early and communicate clearly to prevent disruptions.

• Strong planning skills and reliability in a fast-moving environment.

• Lead with clear expectations, follow-through, and respect for the people doing the work.

• Comfort working with inventory, purchasing, shipping, receiving, and basic administrative systems.

• Hands-on mindset and willingness to learn the full ice cream production process.

• Calm, clear communication and attention to detail.

• Flexibility during peak season, with a willingness to step up as needs change.

We’re happy to train. Helpful qualifications include:

• PCQI certification.

• ServSafe or other food-safety certification.

• Food manufacturing, GMP, HACCP, or sanitation experience.

• Experience with large-batch or similar manufacturing equipment.

• Restaurant365, inventory planning, shipping and receiving, or order-fulfillment experience.

The plan is clear. The team knows what to do. Ingredients and packaging are ready. Orders go out complete and on time. You know the operation well enough to jump in and help when the day gets busy.

• Location: Shirley, Massachusetts

• Schedule: Winter hours are Monday–Friday, 6:00 AM–3:00 PM. From May through August, hours may shift based on deliverables and production needs. Flexibility during peak season is important.

• Pay: $75,000–$80,000 per year, depending on experience

Send your resume and share a bit about the teams, systems, or production environments you’ve helped lead. We’d love to hear from you.

Here at New City, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.