Director, Customer & Consumer Insights in United States at Jobgether
NewJob Function: Executive/Management
Jobgether
United States, United States
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Job Description
Director, Customer & Consumer Insights
Accountabilities:
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer & Consumer Insights in United States.
This is a high-impact leadership opportunity for an experienced insights professional passionate about shaping customer-centered strategies in a fast-growing, mission-driven environment. The role will lead the evolution of consumer and customer insights across brand, growth, product, and experience initiatives, ensuring data-driven decision-making remains at the core of business strategy. Working closely with cross-functional teams, you will transform complex research and behavioral data into actionable recommendations that influence innovation, marketing effectiveness, and customer experience optimization. This position combines strategic leadership with hands-on collaboration across global markets and evolving consumer landscapes. The ideal candidate brings strong expertise in qualitative and quantitative research methodologies, paired with exceptional business acumen and communication skills. This fully remote opportunity offers the chance to directly influence growth, product development, and long-term customer engagement within a dynamic and collaborative organization.
- Lead and define the strategic roadmap for the consumer insights function, ensuring insights support business growth, brand development, and customer experience optimization.
- Develop and implement research frameworks, methodologies, and operational processes that improve the quality, consistency, and impact of insights across the organization.
- Partner closely with Marketing, Growth, Product, Design, and Engineering teams to integrate consumer understanding into strategic planning and decision-making.
- Drive brand and growth insights initiatives, including brand tracking, marketing effectiveness analysis, audience segmentation, and campaign optimization.
- Oversee UX/UI and customer experience research to support usability improvements, digital experience enhancements, and customer journey optimization.
- Translate behavioral, attitudinal, and market research into actionable recommendations that improve customer engagement and business performance.
- Identify emerging consumer, cultural, and market trends to support innovation, long-term strategy, and new growth opportunities.
- Provide strategic oversight for New Product Development research initiatives to ensure alignment with broader business and consumer strategies.
- Build strong relationships with senior stakeholders and communicate insights clearly to drive alignment and informed decision-making.
- Mentor and develop insights team members while fostering a collaborative, high-performing, and consumer-centric culture.
- 10+ years of experience in consumer insights, customer insights, UX research, market research, or related strategic disciplines.
- Proven track record of building and evolving insights capabilities that influence marketing, product, brand, growth, and customer experience strategies.
- Deep expertise in both qualitative and quantitative research methodologies, including the ability to synthesize complex data into clear business recommendations.
- Strong strategic thinking and business acumen, with demonstrated success connecting consumer insights to organizational growth and customer outcomes.
- Experience influencing executive leadership and cross-functional stakeholders through compelling storytelling and evidence-based insights.
- Ability to thrive in fast-paced, high-growth, and evolving environments with multiple priorities and organizational complexity.
- Experience leading large-scale or multi-stakeholder research initiatives across brand, innovation, product, and customer experience functions.
- Strong operational leadership skills, including process optimization, vendor management, and scaling research practices effectively.
- Experience within DTC, wellness, healthcare, subscription-based, or consumer product environments is highly preferred.
- Familiarity with global and multi-market research initiatives, including sensitivity to cultural and regional market differences.
- Excellent communication, collaboration, and leadership skills with a highly analytical and customer-focused mindset.
- Competitive base salary ranging from $150,000 to $170,000 depending on experience and qualifications.
- Performance-based bonus opportunities and stock option eligibility for applicable roles.
- Fully remote work environment with flexibility and autonomy.
- Unlimited paid time off, paid holidays, and company-wide wellness and reset days.
- Comprehensive healthcare and insurance benefits in accordance with local regulations.
- Monthly telecom stipend to help offset home internet and remote work expenses.
- Access to company products and branded merchandise.
- Opportunities for in-person team gatherings, collaboration events, and professional networking.
- High-growth, mission-driven culture focused on innovation, continuous improvement, and employee development.
- Collaborative and inclusive work environment with strong emphasis on values alignment and career growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
United States, United States
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