Cocktail Server - Full Time in Northfield, Ohio at Northfield Park Racino

It is the responsibility of the Cocktail Server to take and deliver customer orders, guest satisfaction and finalize checks.

Principal Duties & Responsibilities

• Take order(s), and serve food and drinks efficiently and accurately in work area as applicable.
• Place order(s), and garnish and serve cocktails to guests.
• Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available.
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
• Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested.

Proof of eligibility to work in the United States.

Education

• High School Diploma or GED - Preferred

Work Experience

• 6+ Months of Prior Relevant Experience as a cocktail and/or food server in a similar environment - Preferred

Additional Requirements

• Work varied shifts, to include weekends and holidays. - Required
• Experience working in a similar resort setting. - Preferred

Knowledge, Skills and Abilities

• Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Highly motivated and energetic personality.
• Ability to take initiative and exhibit flexibility.
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.