Pathways Student Success Coordinator in Philadelphia, Pennsylvania at Community College of Philadelphia

Job Title: Pathways Student Success Coordinator
Salary Range: $49,717.00 - $82,033.00 Annually
Location: Main Campus - Philadelphia, PA
Job Type: Full-Time Administrator
Job Number: 2026-00089
Department: Office -Academic & Student Success
FLSA: Exempt

Job Description:

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

Reporting to the Associate Provost, Academic and Student Success, the Pathways Student Success Coordinator is responsible for leading and supporting Pathway Communities as part of the College’s continued Guided Pathways work. The College’s seven Pathway Communities include representatives from faculty, curriculum coordinators, department heads and deans, in addition to representatives from Enrollment Management, Student Life, Advising, Counseling, Library, Learning Labs, etc. Each Academic Pathway has a Facilitator who leads the Pathway Community. The Coordinator serves as a single point of contact for each Facilitator and Pathway Community to ensure cohesion and continuity of the Pathway Community efforts, while collaborating with the Facilitators and Pathway Communities to determine effective methods to provide holistic and Pathway-targeted student supports. This position will assist the Associate Director in expanding the reach of the seven Pathway Communities to more fully integrate academic and supports based on the academic pathway of their program of study.

Essential Responsibilities

• Confer with academic leadership (e.g., deans, Vice President, etc.) regarding goals for upcoming semester(s) and how best to support the continued work of Guided Pathways.
• Assist with faculty and staff to develop and implement programming and practices leading to increased student retention and academic outcomes.
• Coordinate the delivery of academic support, career development, cultural enrichment, leadership development and life skills activities within the Pathway Communities.
• Assist in the development, implementation and assessment of retention initiatives and strategies as needed to improve outcomes for a Pathway’s students.
• Foster collaboration between the Pathway Community Facilitators to share effective practices and lessons learned and to confer on progress made and possible next steps in supporting student success.
• Provide support to Pathway Community Facilitators as they implement activities to support student success.
• Collaborate with a variety of units and people across the College to move forward the efforts of the Pathway Communities.
• Foster an environment of equity, inclusivity, and diversity with efforts to support reducing achievement gaps through collection and analysis of data.
• Further discussions in Pathway Communities about reducing achievement gaps in collaboration with various groups, including discussions about data and best practices.
• Maintain and expand the online course for the Pathway Community Facilitators that will act as a repository for sharing information and a supplemental forum for discussions.
• Collaborate with Single Stop, Career Connections, Transfer and Articulation, and Community Service/Service Learning for regular updates on information to be shared with the Facilitators and to provide any feedback from the Facilitators.
• Act as a single contact for the Facilitators when needed for the various support services.
• Alert academic leadership to any obstacles that need to be addressed.
• Provide assistance to the Pathway Communities as they implement annual student events related to career-readiness, college transfers, study skills, and other topics of interest to that Pathway Community, including budgetary considerations.
• Assist Facilitators in completing their semester reports.
• Synthesize the reports from the seven Pathway Communities at least once a year, providing an overview of progress and possible next steps for continued advancements.
• Notify the Associate Director when changes are needed to positively impact the effectiveness of the Academic Pathway.
• Provide updates to the Academic and Student Success Council.
• Assess the effectiveness of the initiative and related activities.
• Work collaboratively with staff devoted to other elements of the Title III grant, including evaluating effectiveness within overall context of the grant.
• Work effectively with diverse constituents and actively support inclusion across groups and individuals.
• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
• Deliver quality customer service to both internal and external constituents in a professional, helpful, and courteous manner.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.
• A minimum of two (2) years’ of experience working in a student support services function in a higher education setting required.
• Previous experience in the development and implementation of student programming leading to increased retention and academic outcomes required.
• Ability to work with diverse constituencies and contribute to a team-based environment required.
• Understanding of issues affecting equity in higher education required.
• Commitment to supporting an inclusive environment on campus required. Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs required.
• Commitment to a student success agenda required.
• Demonstrated project management skills required.
• Strong communication, collaboration and organization skills required.
• Demonstrated successful experiences working with diverse groups and individuals to support inclusion required.
• Proficiency with Microsoft Office applications required including Word and Excel.
• Demonstrated excellent organizational, time management and communication skills, both verbal and written, required.
• Demonstrated ability to work effectively in a team environment, both as team leader and participant, required.

Preferred Qualifications

• Master’s degree preferred.
• Demonstrated knowledge about Guided Pathways preferred.
• Demonstrated experience in data analysis, in student success program development and analysis of outcomes, and evaluation preferred.
• Strong leadership skills with demonstrated ability to collaborate purposefully and effectively with faculty, staff, students and other constituencies in positive and inclusive ways preferred.
• Familiarity with integrated management software such as Banner by Ellucian preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: 23 paid vacation days; prorated based on hire date

  • Personal time: 22.5 hours annually (3 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Doctorate degree
• Other

Do you have a minimum of two (2) years’ of experience working in a student support services function in a higher education setting?

• Yes
• No