Tim Hortons Supervisor in Toronto, Ontario at Toronto Pan Am Sports Centre Inc

Department: Food and Beverage

Duration: Full Time

Number of Positions Open: 1

Toronto Pan Am Sports Centre Inc. is currently seeking a full time Tim Horton's Supervisor to join our team!

At the Toronto Pan Am Sports Centre Inc. we can offer you:

Total Rewards and Benefits:

At TPASC, we believe our people are our greatest strength. We’re proud to offer a comprehensive and competitive total rewards package designed to support your well-being, success, and growth — inside and outside of work.

The key responsibilities of the role include, but are not limited to:

• Provide efficient service while maintaining exceptional customer service standards for Toronto Pan Am Sports Centre and Tim Hortons
• Manage the shift by ensuring team members are properly positioned, prepared and have the tools and products required to succeed
• Perform opening and closing duties for the outlet, including completing required checklists, counting floats, processing deposits, identifying deficiencies and correcting them
• Use positioning charts to assign primary and secondary duties for staff during each shift and follow up to ensure tasks are completed
• Conduct pre-shift meetings and communicate daily priorities, promotions, product availability and operational updates
• Operate cash registers and process accurate customer payments, including payment corrections, refunds, Tbucks, meal plan payments, gift cards and all other approved payment methods
• Follow and enforce Tim Hortons standards and guidelines when preparing and serving products, including all operating guidelines for equipment
• Ensure coffee, baked goods, breakfast products, sandwiches, wraps, beverages and other menu items are prepared to Tim Hortons specifications for quality, portioning, presentation and hold times
• Train, coach and support team members to achieve and maintain Tim Hortons standards for guest service, product quality, speed of service and cleanliness
• Promote a respectful team environment and provide clear, consistent direction and performance feedback to team members
• Support employee development by identifying training needs and performance gaps and communicating concerns to Food Services management
• Complete and maintain required Tim Hortons operational programs and documentation, including Always Fresh, Coffee Call to Action, FPL, calibration, temperature logs, opening, mid-day and closing checklists, and other required brand documentation
• Monitor product availability and production levels throughout the shift and adjust production based on sales volume, daypart and forecasted demand
• Assist in finding shift coverage when staff are unable to attend work
• Schedule and coordinate meal breaks for staff on duty while maintaining appropriate outlet coverage
• Conduct inventory counts and maintain appropriate inventory levels based on par levels, sales trends, upcoming events and forecasted demand
• Place orders with approved vendors and distributors and ensure orders are accurate and appropriate for business needs
• Monitor product usage, waste and variances to identify opportunities for improved inventory control and food cost management
• Process deliveries and resolve shortages or discrepancies by completing required documentation and communicating with management for follow-up
• Maintain organized storage areas, proper stock rotation, accurate inventory records and compliance with FIFO procedures
• Maintain and enforce Tim Hortons brand standards, food safety requirements and Toronto Pan Am Sports Centre policies and procedures
• Be knowledgeable regarding Tim Hortons menus, promotions, pricing, product launches and current brand initiatives
• Communicate with Food Services management and other departments, including Building Operations, IT, Caretaking and Events, to resolve operational issues
• Ensure adherence to all food handling, health and safety standards, policies and procedures during shifts
• Identify and address hazards in real time and support incident response, documentation and follow-up
• Comply with and reinforce all applicable legislation, including the Occupational Health and Safety Act, Human Rights Code and Employment Standards Act
• Maintain and operate Tim Hortons equipment, including coffee brewers, espresso equipment, ovens, toasters, warming equipment and other food service equipment in accordance with operating guidelines
• Maintain a clean and sanitary work and service area, including counters, tables, shelves, walls, equipment and storage areas
• Be proactive, punctual, reliable and highly organized in a fast-paced environment
• Perform other duties as assigned

The successful candidates will possess the following qualifications:

• Minimum 1-3 years of quick-service restaurant experience, preferably in a Tim Hortons or comparable high-volume operation
• Previous experience providing shift leadership, coaching or training to team members
• Practical knowledge of quick-service restaurant operations, including product preparation, food safety, speed of service, cleanliness and guest service
• Minimum 1 year of cash handling experience and competency using a cash register and processing accurate payments
• Standard First Aid and CPR-C or Intermediate First Aid and CPR
• Valid Food Handlers Certification is mandatory
• Smart Serve is mandatory
• Ability to work as part of a team as well as individually with minimal supervision
• Ability to handle difficult situations and customer concerns with confidence
• Excellent leadership, organization and time management skills
• Excellent interpersonal and communication skills
• Ability to remain standing for long periods of time

Hours of work:

Successful candidate must be available to work shifts between the hours of 5:00 a.m. and 9:30p.m..including weekends and holidays.

Please submit your resume and copies of your current certifications as a single combined document file by clicking the Apply button.

About Us:

A legacy of the Toronto Pan Am and Parapan Games, the Toronto Pan Am Sports Centre (TPASC) is where community meets excellence. Located in the heart of Scarborough, the Centre is co-owned by the City of Toronto and the University of Toronto and operated by TPASC Inc.

Since opening in September 2014, TPASC has served as a world-class home for elite athletes and community members alike. The largest sport new build for the 2015 Pan Am and Parapan Am Games and the largest infrastructure investment in Canadian amateur sport history, the Centre was built not just for competition, but for life. For every age, every background and every level of performance. At TPASC, community participation and high performance do not simply coexist here, they elevate one another. Each contributing to the energy that defines this Centre, from first experiences in sport to world-class achievement.

The 312,000-square-foot Toronto Pan Am Sports Centre includes two internationally sanctioned 10-lane, 50-metre pools, a world-class dive pool and dryland dive-training facilities, a four-court gymnasium, an indoor running track, studio spaces, and a state-of-the-art fitness centre. Here, you’ll find the offices of several national and provincial sport organizations, including the Canadian Sport Institute Ontario Head Office (CSIO). In addition to housing the head office space, CSIO provides best-in-class facilities and services that elevate high-performance athletes and performance.

Our mission is simple: to support and promote collaborative, inclusive and world-class sport and recreational experiences. From high-performance training to drop-in recreation, from student athletes to first-time swimmers, TPASC is committed to ensuring that sport and recreation remain accessible to all. Here, every story matters and every journey has a place. Here, we Dream Big.

Toronto Pan Am Sports Centre Inc. is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Toronto Pan Am Sports Centre Inc. will provide, on request, accommodations for disabilities to support your participation in all of our Recruitment Process.

Please note that our hiring process may use AI to screen and assess applicants. All hiring decisions, however, are actively reviewed and made by qualified recruitment professionals.

We thank all applicants that apply, however only those being considered for an interview will be contacted.

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Toronto Pan Am Sports Centre | 875 Morningside Avenue, Scarborough, ON M1C 0C7