Night Audit / Risk Agent in ASHEVILLE, North Carolina at WINDSOR CAPITAL GROUP

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Night Audit Risk Agent!

ABOUT THIS LOCATION

The Renaissance Asheville is a 278 room hotel located in the heart of downtown Asheville, with plenty of greenscapes and sweeping views of the Smoky Mountains. The Blue Ridge Mountains are the perfect backdrop to explore North Carolina's best kept secret. We welcome guests to discover the unexpected as they journey through our neighborhood.

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) — Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU?

When the hotel quiets down for the night, someone needs to be the calm, steady presence keeping everyone safe. As our Night Audit and Risk Agent, you're the eyes and ears of the property overnight — patrolling the grounds, responding to emergencies, and making sure guests and team members feel secure until the sun comes up. You'll also lend a hand with audit and front desk tasks when the team needs backup. If you're alert, level-headed under pressure, and take pride in being the person others can count on when something goes wrong, this role is built for you.

WHAT YOU WILL DO

• Serve as the primary overnight safety presence, patrolling the lobby, hallways, stairways, parking lots, and other areas of the property.

• Respond promptly and calmly to overnight emergencies, including medical incidents, fire alarms, and safety concerns.

• De-escalate disturbances involving guests or visitors with professional judgment and composure.

• Report and document incidents accurately, contacting law enforcement or emergency services when necessary.

• Control overnight access to the property, verifying guest identity and ensuring only authorized individuals are in secured areas.

• Support the Night Auditor as needed, assisting with audit tasks, reporting, and front desk functions.

• Serve as a point of contact for overnight guests, handling check-in, check-out, and general assistance.

• Manage wake-up call requests and operate the PBX switchboard, responding to overnight calls professionally.

SKILLS & ABILITIES YOU BRING

• Knowledge of safety, emergency response, and loss prevention practices, or a strong willingness to learn.

• Ability to stay calm, assess risk, and exercise sound judgment in high-pressure situations.

• Comfortable patrolling the property and remaining alert and mobile throughout an overnight shift.

• Strong communication skills with guests, team members, and emergency personnel alike.

• Prior experience in security, loss prevention, law enforcement, or emergency response preferred; hospitality experience a plus.

• CPR/First Aid certification preferred, or willingness to obtain upon hire.

• Basic computer proficiency; comfortable learning hotel systems and assisting with audit functions when needed.

SCHEDULE & HOURS

This position is full-time, primarily overnight/graveyard shift. Flexibility to work any day of the week, including weekends and holidays, is required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.