Programs Specialist in Kuala Lumpur at Selkirk Sport, LLC

About Selkirk Sport, LLC

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking

About the role

The Programs Specialist is responsible for the administrative infrastructure and data integrity of the organization’s sponsorship programs. This role manages the end-to-end lifecycle of player accounts—including onboarding, contract management, and order fulfillment—utilizing various database platforms and low-code applications. The Programs Specialist ensures operational efficiency by maintaining accurate records and providing high-level support to over 500 sponsored players.

• Maintain and audit multiple database platforms to ensure 100% accuracy of player records and sponsorship status.
• Manage over 500 active player sponsorship accounts, ensuring zero lapse in contract coverage.
• Update player accounts with current contact information, addresses, and status changes across all internal systems.
• Execute the offboarding process by removing player accounts across all platforms upon contract termination.

• Generate and distribute contracts via Palantir for both new player acquisitions and annual renewals.
• Analyze reimbursement requests to determine payment eligibility according to specific contract terms.
• Collaborate closely with the Programs Manager and ownership to verify contract accuracy and alignment with program goals.
• Utilize low-code applications to automate and send monthly renewal forms.

• Verify and manage player account tags to enable self-service purchasing via the B2B portal. Ensure players are correctly categorized within the system to facilitate accurate order processing and equipment access.
• Manage the allocation of player credits and incentives through database tools and automation.
• Serve as the primary administrative point of contact for sponsored players, resolving inquiries via Service Engine and email.
• Monitor Zapier "Zaps" and automated workflows to ensure seamless communication and data transfer.

• Proactively monitor Jotform functionality and immediately notify the Digital Solutions team of any system failures or operational issues to facilitate rapid resolution.
• Edit, format, and create comprehensive training materials and SOPs for program operations. Ensure all SOPs are updated as processes change and are properly integrated into Trainual.
• Conduct data gathering and analysis to provide insights on program performance and player engagement.
• Make recommendations to program manager as you find ways to improve

Qualifications

• Exceptional proficiency with spreadsheets and database management.
• Strong technical aptitude with the ability to manage workflows and low-code applications.
• Minimum 40 WPM typing speed.
• High level of integrity and dependability with a strong sense of urgency regarding deadlines.
• Excellent written and verbal communication skills for professional player interaction.
• Proven ability to work independently in a detail-oriented, "behind-the-scenes" capacity.

• Experience with data management software and/or CRM’s
• Familiarity with contract administration or legal clerical work.
• Previous experience in data analysis or process improvement.
• Interest in the pickleball industry or sports management.

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.