Senior Account Manager in Dublin, Dublin at Red Robin Events Ltd.

About Red Robin Events Ltd.

Red Robin Events is an experienced international events delivery team, focused on enhancing the attendee journey and specialising in delegate services, registration, event logistics, travel and design. We work across EMEA, the US and APAC, bringing a collaborative, friendly and solutions-focused approach to every project.

About the Role

The Senior Account Manager is responsible for maintaining and developing client relationships while managing large scale event logistics programs and multiple complex projects. They will oversee a team of Account Managers and Account Executives and work closely with the Account Director to ensure clients needs are not only met but exceeded, while taking a proactive approach to new projects.They will oversee projects that their teams are heading up and provide resources needed to service each event & project.

What You’ll Do

• Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services
• Oversee all aspects of the project's development from briefing through to execution
• Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability
• Demonstrate excellent time management and the ability to manage multiple complex projects simultaneously and prioritize appropriately
• Build and maintain key relationships with client partners
• Partner with clients on project briefs to communicate project requirements internally across all relevant teams
• Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams
• Collect and summarize client feedback, ensure it is reflected in revisions
• Manage all processes required to obtain a range of client approvals
• Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications
• Maintain excellent written and verbal communication with all parties.
• Attend all meetings with client project leads and communicate deliverables and key dates to all teams
• Budget management - strong financial ability and understanding of budgeting is essential

What You’re Great At

• Excellent project and time management skills with the ability to work calmly and efficiently in a fast-paced environment
• Exceptional verbal and written communication skills, including strong presentation skills
• Comfortable working autonomously
• Demonstrated ability to make thoughtful decisions--whether it’s related to people management, client relationship, or internal process - with foresight and follow through
• Clear communicator to team and clients; a natural diplomat with the ability to gather information and stand firm in decisions while maintaining positive relationships
• Tech savvy with the ability to quickly understand platform tools and data concepts
• Confidence that fosters trust within the client
• An in-depth understanding of client management
• Effectively lead and develop an internal team
• Awareness of creative and production processes within an agency
• The ability to direct meetings and ensure all HoDs are clear on their contribution
• Reliable and self-motivated.
• High service orientation.
• A sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!

What We’re Looking For

• Business degree or related qualification
• 5+ years of event management experience