Office Assistant in Woodland Hills, California at WSH Management, Inc.

What we Offer:

• $23.00 to $25.00 per hour, commensurate on experience.
• Full-time hourly schedule: Monday to Friday 8am to 5pm
• Medical, Dental, Vision, Life, and 401k with employer match
• Paid vacation and 15 paid company holidays

What you’ll do:

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to community.
• Represent the company in a professional manner at all the times.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the lease agreement and application.
• Comply with federal, state and company policies, procedures and regulations.
• Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.
• Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
• Assist with maintaining compliance with all applicable Affordable Housing programs.
• Provide general clerical assistance to community office
• Enforce policies of the community.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist in conducting market surveys and shop competitive communities.
• Ensures that unsafe conditions are corrected in a timely manner.
• Daily review of all emails and respond as necessary within 24 hours.
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objective

Abilities:

• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Ability to work a flexible schedule.
• Neat, clean, and professional at all times throughout the workday and/or whenever present at the community.
• Must have a valid Driver’s License, reliable transportation, and current auto insurance, as this position may require driving for company business.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.