Front Desk Receptionist in Fort Myers, Florida at PRECISION HEALTHCARE SPECIALISTS LLC

Precision Healthcare Specialists is seeking a friendly, organized, and dependable Front Desk Receptionist to join our Dermatology team. The ideal candidate will provide excellent customer service while assisting patients with check-in and check-out, scheduling appointments, answering incoming calls, verifying patient information, and supporting the daily operations of the front office.

The successful candidate will be professional, detail-oriented, comfortable working in a fast-paced medical office, and committed to providing a positive patient experience.

• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Check patients in and out while ensuring demographic, contact, and insurance information is accurate and up to date.
• Answer incoming phone calls, direct calls appropriately, and assist patients with general questions.
• Schedule, confirm, reschedule, and cancel appointments as needed.
• Verify insurance information and assist with collecting copayments and other applicable patient payments.
• Maintain accurate patient records and update information in the electronic medical record (EMR) system.
• Communicate with medical assistants, providers, and other office staff to support an efficient patient flow.
• Assist patients with completing necessary paperwork and obtaining required documentation.
• Respond to patient inquiries professionally and direct clinical questions to the appropriate clinical staff.
• Maintain an organized, clean, and professional front desk and waiting area.
• Follow patient confidentiality requirements, HIPAA regulations, and office policies.
• Perform other front-office and administrative duties as assigned.

• Previous front desk, receptionist, or administrative experience required; medical office experience strongly preferred.
• Dermatology or other specialty medical office experience is a plus.
• Familiarity with electronic medical records, appointment scheduling, and insurance verification preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Professional demeanor and the ability to communicate effectively with patients, providers, and coworkers.
• Basic computer skills and the ability to learn new software systems.
• Ability to handle confidential patient information appropriately.

• Previous experience in a dermatology practice or specialty medical office.
• Knowledge of medical terminology and insurance processes.
• Experience with patient check-in/check-out, appointment scheduling, and copayment collection.

This position is based in a dermatology medical office and requires regular interaction with patients, providers, and clinical staff. The receptionist must be comfortable managing multiple responsibilities while maintaining a positive and professional patient experience.