Customer Service Representative in Philadelphia, Pennsylvania at ACME

SUMMARY:

Banking Counselors handle customer transactions, answer customer’s questions, promotes the bank’s products and services, and consistently cross-sells bank products at every opportunity.

RESPONSIBILITIES:

1. Meets with customers and quickly deciphers the customer's needs
2. Clearly communicates the bank products and services to the customer
3. Completes complex transactions and manages large amounts of money
4. Cross-sells bank products and services
5. Serves as backup to Branch Manager in small branch offices
6. Supervises staff when required
7. Serves as Teller in the absence of adequate staffing

QUALIFICATIONS & REQUIREMENTS:

• Some college preferred
• Ability to communicate effectively
• Ability to handle confidential matters
• Must be an active listener
• Experience in handling cash
• Attention to detail
• Demonstrate teamwork
• Demonstrate patience with irate customers
• Ability to handle stressful situations and keep staff calm
• Cashiering and/or Sales experience
• Supervisory experience
• Teller experience
• Demonstrate flexibility to fill in where needed
• Familiar with banking operations and regulations