Success Coach, City College for Municipal Employment in Philadelphia, Pennsylvania at Community College of Philadelphia

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

The City College for Municipal Employment (CCME) is a strategic community and workforce initiative that connects Philadelphia residents to education and training pathways leading to employment and continued educational opportunities. Reporting to the Director, CCME, the Success Coach serves as the primary point of contact for an assigned caseload of CCME students following their initial onboarding and matriculation into a CCME program or pathway. This Success Coach will primarily support students participating in CCMEs non-traditional pathways, including high school students.

The Success Coach provides proactive, individualized coaching and case management designed to help students remain engaged, overcome barriers, and make timely progress toward completion of their CCME pathway and achievement of their educational and career goals. Success Coaches maintain regular contact with assigned students, including required monthly coaching meetings; monitor and document student progress, engagement, course enrollment, and completion of CCME program requirements; assist assigned students with registration for required CCME courses; and identify and help address academic, financial, personal, and other barriers that could impede student progress and completion. Success Coaches also develop and facilitate monthly educational, career, and professional development workshops for CCME students and connect students to appropriate College and community resources.

Working collaboratively with CCME staff and other College departments, the Success Coach supports coordinated handoffs into and out of ongoing coaching services and contributes to broader strategies and initiatives designed to strengthen student engagement, retention, and completion.

• Serve as the primary point of contact for an assigned caseload of CCME students following onboarding and matriculation, providing proactive, individualized coaching, case management, and support through completion of their CCME program or pathway.
• In collaboration with each assigned student, develop and regularly update an individualized success plan that identifies the students educational and career goals, anticipated pathway to completion, key milestones, potential barriers, and strategies and supports needed to achieve those goals.
• Proactively monitor, track, and document the academic progress, course enrollment, engagement, and program participation of assigned students; use available student data and information to identify students who may be off track and initiate timely outreach and intervention.
• Identify academic, financial, personal, basic-needs, and other on- or off-campus barriers that are impeding or could impede students progress toward their educational and career goals; connect students to appropriate College and community resources and follow up to support resolution of identified barriers.
• Assist assigned students with registration for required courses and coordinate with appropriate College departments to help identify and resolve enrollment or registration issues that could impede students continued progress toward program completion.
• Develop, coordinate, and facilitate monthly educational, career, personal, and professional development workshops for CCME students designed to strengthen student success, career readiness, and progress toward educational and employment goals.
• Actively support CCME High School students through ongoing engagement in classroom instruction, fostering meaningful relationships that encourage academic success, career exploration, and program participation.Participate in CCME and College committees, teams, and other initiatives focused on identifying and implementing strategies to strengthen student engagement, retention, and program completion.
• Assist Success Navigators and other CCME staff, as needed, with the planning and implementation of CCME intake, onboarding, orientation, bridge, completion, and employment or continued-education transition programs and events.
• Monitor, track, and document assigned students completion of requirements necessary to maintain eligibility for CCME program participation, supports, and benefits, including required coaching meetings, workshop participation, course enrollment, and other applicable program requirements; proactively follow up with students who are at risk of falling out of compliance.
• Provide transitional support to students that stop out of the CCME, including identification of alternative employment options and referral services.
• Work with other CCME staff to provide transitional support to graduates in need of work-based experiences.
• Collaborate with CCME staff and relevant College departments to develop and implement programming and policies leading to student participation, completion and workforce transition outcomes.
• Participate in professional development activities.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Perform other duties as assigned.

• Associates degree in education, workforce, social services or related field required; bachelors degree preferred. Any and all degrees must be from a recognized accredited institution.
• Two (2) years direct experience working in an education, workforce or social service environment or experience as a student participant in the CCME program required.
• Experience working with culturally diverse populations required.
• Experience working with high school populations preferred.
• Experience working with individual caseloads of students/clients providing case management preferred.
• Experience working in a higher education setting preferred.
• Experience working in-person and remotely to engage students and accomplish tasks preferred.
• Proficiency with Microsoft Office applications including Word and Excel required; familiarity with integrated management software such as Banner, Starfish, as well as social media platforms preferred.
• Demonstrated competency in organizing data, maintaining files, and preparing reports required.
• Previous experience in the development and implementation of student programming leading to increased student access, retention and completion preferred.
• Previous experience in creating and facilitating quality workshops and presentations for groups preferred.
• Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required.
• Exceptional organization and planning skills required.
• Ability to work in a team environment and collaborate with others required.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)

• College-paid life insurance and long-term disability

• 403(b) retirement plan with a 10% College contribution when you contribute 5%

• Generous paid time off, including:

  • Vacation time: 23 paid vacation days; prorated based on hire date

  • Personal time: 22.5 hours annually (3 days - prorated based on hire date)

  • Sick time: paid at 100% with appropriate documentation

  • Paid bereavement leave

  • Paid holidays

• Tuition remission (100%) for employees and eligible dependents

• Forgivable Loan Program

• Employee Assistance Program (EAP)

• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page .