Customer Support Voice process WFH in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Voice Process (WFH) in India.
In this role, you will be responsible for handling customer interactions through voice-based support in a fast-paced, customer-centric environment. You will engage with customers to provide product information, resolve queries, and ensure a smooth service experience while maintaining high communication standards. The position involves outbound calling, customer assistance, and promotional communication, requiring strong interpersonal and convincing skills. You will work in a dynamic support setup with rotational shifts, contributing directly to customer satisfaction and service quality. This is an excellent opportunity for freshers and early-career professionals looking to build experience in customer service, communication, and sales support within a structured corporate environment.
- Handle inbound and outbound voice calls to assist customers, provide product information, and resolve queries effectively.
- Perform outbound calling for promotional offers, product explanations, and customer engagement initiatives.
- Support customers by addressing concerns, guiding them through services, and ensuring a positive experience.
- Maintain clear, professional, and persuasive communication across all customer interactions.
- Achieve service quality standards while adhering to company guidelines and call handling procedures.
- Work in rotational shifts while maintaining consistency in performance and customer satisfaction.
- Any graduate, including freshers or candidates with up to 11 months of experience, can apply.
- Strong verbal and written communication skills in English are essential.
- Good interpersonal and convincing skills with a customer-focused mindset.
- Comfortable handling outbound calls and engaging in sales or promotional conversations.
- Ability to work in rotational shifts and adapt to a dynamic work environment.
- Positive attitude, willingness to learn, and ability to perform under guidance in a structured process.
- Direct company payroll employment
- Provident Fund (PF) and Employee State Insurance (ESI) benefits
- Performance-based incentives
- Telephonic interview process for convenience
- Opportunity to gain experience in a leading MNC environment
- Structured training and career development in customer support and voice processes
- Work-from-home flexibility.