Senior Jira Developer - Exalate in India at SmarTek21

We are seeking a highly skilled Jira Senior Developer to lead the design, development, customization, and administration of Jira and associated Atlassian tools. The ideal candidate will have deep expertise in Jira workflows, plugin development, system integrations, and Exalate-based cross-platform synchronization. This role will work closely with developers, architects, and business stakeholders to deliver scalable solutions, streamline processes, and ensure the stability and efficiency of the Atlassian ecosystem. The position also includes technical leadership responsibilities such as mentoring junior team members, providing advanced troubleshooting, and promoting Atlassian best practices across the organization.

Key Responsibilities

• Design, develop, and maintain complex Jira workflows, custom fields, screens, permission schemes, and notification schemes.
• Create and manage project templates to standardize project setup across teams.
• Develop custom Jira plugins and add-ons to enhance platform functionality.
• Integrate Jira with third-party systems and internal tools using REST APIs, webhooks, Exalate, and other integration methods.
• Design, implement, and maintain Exalate-based synchronization solutions for secure, bi-directional issue and data replication between Jira and external systems (ServiceNow).
• Create and manage Exalate connection rules, sync rules, filters, and field-mapping strategies using Groovy scripting to transform and synchronize issue fields, attachments, comments, worklogs, links, and custom fields across systems.
• Monitor Exalate sync jobs, diagnose sync errors and conflicts, and implement corrective actions or reconciliation processes to ensure data consistency and reliability.
• Evaluate and recommend Exalate configuration patterns for multi-project, cross-company, and enterprise synchronization use cases while meeting security, compliance, and performance requirements.
• Administer and maintain Jira and other Atlassian tools such as Confluence, including performance tuning, system upgrades, and license management.
• Ensure platform reliability, data integrity, scalability, and secure synchronization governance.
• Provide technical guidance and support to junior developers and administrators.
• Conduct code reviews and promote adherence to Atlassian development best practices.
• Automate workflows and repetitive tasks using built-in Jira features, Exalate rules, or custom scripts.
• Analyze existing processes and identify opportunities for improvement across the Atlassian suite and integrated platforms.
• Troubleshoot and resolve complex incidents, bugs, defects, and synchronization issues within SLA timelines.
• Provide advanced support to users, project administrators, and development teams.
• Work closely with developers, product owners, project managers, and architects to gather requirements and deliver effective Jira-based and integration-led solutions.
• Create and maintain comprehensive technical documentation covering customizations, workflows, integrations, Exalate sync designs, field-mapping matrices, runbooks, and SDLC processes.
• Ensure Exalate synchronizations conform to security, data privacy, and tenancy policies, including data filtering, field-level restrictions, and controlled change management for sync rule updates.

Required Skills & Qualifications

• Strong experience with Jira and Confluence administration, configuration, customization, and development.
• Proven hands-on experience with Exalate configuration and administration, including creating connection rules, sync rules, filters, and mapping strategies.
• Proficiency in scripting and development using Java, Python, Groovy, REST APIs, and related technologies for plugin and integration development.
• Strong knowledge of Exalate architecture, connectors, synchronization patterns, and troubleshooting techniques.
• Experience mapping complex custom fields, issue types, workflows, attachments, comments, worklogs, and links across systems while preserving auditability and business context.
• Familiarity with Agile frameworks and a deep understanding of the Software Development Lifecycle (SDLC).
• Proven experience integrating Jira with external/internal systems and applications.
• Strong analytical and troubleshooting skills for resolving platform issues, synchronization conflicts, and SLA-driven incidents.
• Excellent verbal and written communication skills with the ability to collaborate, mentor, and document technical solutions clearly.

Preferred Qualifications (Optional)

• Atlassian certifications such as ACP-100 (Jira Administrator) or ACP-300 (Jira Software Administrator).
• Exalate certification, or demonstrable experience implementing enterprise-grade Exalate synchronization solutions.
• Experience synchronizing Jira with ServiceNow using Exalate.
• Experience working in regulated or enterprise environments with complex Atlassian implementations.
• Exposure to CI/CD pipelines, DevOps tools, or ITSM platforms like ServiceNow is a plus.

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.