Fayetteville Cares Navigator in Fayetteville, North Carolina at Manna Church

Safeguard Navigator – Part Time 20 Hours a Week

Fayetteville Cares Fayetteville, NC

Grant-Funded

Position Summary: Under the supervision of the Fayetteville Cares Director, the Safeguard Navigator is responsible for engaging Veterans and guests experiencing instability by providing intake, support, referrals, follow-up services, and connection to community resources through the Safeguard Veterans initiatives. The Safeguard Navigator helps create a welcoming and supportive environment while assisting guests with next steps related to behavioral health support, VA connections, housing resources, employment opportunities, and other community services. This role is relationship-driven and focused on building trust, encouraging stability, and strengthening community engagement. General Responsibilities: Fayetteville Cares serves as a Day Resource Center focused on providing support to those affected by homelessness, hunger, behavioral health challenges, and the everyday challenges of life.

As a Fayetteville Cares team member, you are expected to support this mission by helping create an environment centered on dignity, hospitality, support, and next steps.

Essential Duties and Responsibilities: The essential functions include, but are not limited to the following:

• Be a culture carrier of Fayetteville Cares

• Engage Veterans and guests with dignity, respect, and compassion

• Conduct intake, engagement, and follow-up support for guests participating in Safeguard initiatives • Assist guests with connection to community resources including:

? VA enrollment and support services

? behavioral health resources

? housing and shelter referrals

? employment resources

? transportation assistance

• Build relationships with Veterans and guests experiencing instability or crisis

• Assist with emotional regulation and de-escalation support using Safeguard training techniques

• Complete required program documentation, reporting, and data entry in CareConfidence and other required systems

• Collaborate with Fayetteville Cares staff, providers, volunteers, and community partners to support guest next steps

• Participate in Safeguard training, supervision meetings, and required implementation activities

• Assist with outreach and engagement efforts focused on identifying and connecting Veterans to support services

• Support a welcoming, safe, and organized environment within the Day Resource Center

• Network and collaborate with community organizations and Veteran-serving partners

Required Meetings

• All Staff Meetings

• Directed Fayetteville Cares Meetings

• Safeguard Training & Supervision Meetings

• Staff Mentoring as directed Preferred Qualities

• Heart to serve Veterans and the community

• Strong relational and communication skills

• Ability to build trust with individuals experiencing instability or crisis

• Calm, adaptable, and team-oriented mindset

• Comfortable working in a fast-paced community environment

• Ability to maintain professionalism and confidentiality

Key Software Requirements

• Google Mail/Apps/Docs

• CareConfidence

• Asana

• MS Office

• Safeguard Veterans software

Schedule & Compensation

• Part-Time – 20 Hours Per Week

• Temporary Grant-Funded Position

• Compensation: $12.00/hour

Physical Requirements

• Ability to move throughout the Day Resource Center during assigned shifts • Ability to assist with setup, guest engagement, and operational support as needed