Remote Monitoring Center Specialist in New Castle, Delaware at MODERN CONTROLS INC

ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, and New Jersey. With over 200 employees and a fleet of 160 service vehicles, our team installs, maintains, and designs Building Automation and HVAC systems that help facility managers optimize building performance and control operating costs.

The Remote Monitoring Center (RMC) Specialist is responsible for the centralized monitoring, analysis, and support of Building Automation Systems (BAS) across multiple facilities. This role focuses on real-time alarm management, system optimization, and remote programming support using platforms from leading manufacturers such as Johnson Controls and Distech Controls. The ideal candidate will proactively identify system issues, implement programming changes, and contribute to the continuous growth and improvement of the remote monitoring department.

In this role, the RMC Specialist monitors BAS alarms and alerts in real time across multiple client sites, triaging and prioritizing them based on severity, impact, and system criticality. The position requires performing initial diagnostics to determine root causes of system issues, escalating critical alarms to field technicians or facility managers when necessary, and maintaining accurate alarm logs, incident reports, and resolution documentation. The specialist is also responsible for performing remote programming changes, system updates, and tuning across BAS platforms, including modifying control sequences, setpoints, schedules, and logic to optimize overall system performance. Additionally, the role supports commissioning activities by validating system functionality remotely and troubleshooting integration issues between HVAC, lighting, and other building systems.

A key component of the position involves system optimization and analytics, including analyzing system trends, energy usage, and performance data to identify opportunities for energy savings and operational improvements. The RMC Specialist implements continuous commissioning strategies to enhance efficiency and generates performance reports and dashboards for both internal teams and clients. The role also serves as a technical resource, providing remote assistance and guidance to clients, field technicians, and project teams, while clearly communicating system status updates and recommendations.

As part of a growing Remote Monitoring Center, the specialist contributes to the development of standard operating procedures, process improvements, and monitoring strategies. This includes supporting the onboarding and training of new team members and participating in the expansion of service offerings and the overall scaling of the monitoring center.

Essential Functions & Responsibilities

Alarm Monitoring & Response

• Monitor BAS alarms and alerts in real time across multiple client sites.
• Triage and prioritize alarms based on severity, impact, and system criticality.
• Perform initial diagnostics and determine root causes of system issues.
• Escalate critical alarms to field technicians or facility managers as needed.
• Maintain accurate alarm logs, incident reports, and resolution documentation.

Remote System Programming & Support

• Perform remote programming changes, updates, and system tuning for BAS platforms.
• Modify control sequences, setpoints, schedules, and logic to optimize performance.
• Support commissioning activities and validate system functionality remotely.
• Troubleshoot integration issues between HVAC, lighting, and other building systems.

System Optimization & Analytics

• Analyze system trends, energy usage, and performance data.
• Identify opportunities for energy savings and operational improvements.
• Implement continuous commissioning strategies to enhance system efficiency.
• Generate performance reports and dashboards for internal teams and clients.

Customer & Internal Support

• Serve as a technical resource for clients, field technicians, and project teams.
• Provide remote assistance and guidance during troubleshooting and maintenance.
• Communicate system status updates and recommendations clearly and professionally.

Department Growth & Development

• Assist in developing standard operating procedures (SOPs) for the RMC.
• Contribute to process improvements, automation tools, and monitoring strategies.
• Support onboarding and training of new team members.
• Participate in expanding service offerings and scaling the monitoring center.

Required Qualifications

• Associate’s or Bachelor’s degree in Engineering, HVAC, Building Automation, or related field (or equivalent experience).
• 5+ years of experience with Building Automation Systems.
• Hands-on experience with Johnson Controls (e.g., Metasys) and/or Distech Controls (e.g., Eclypse, Niagara- based systems).
• Strong understanding of HVAC systems, controls logic, and networked systems.
• Experience with BAS programming, graphics, and alarm configuration.
• Ability to interpret control drawings, sequences of operation, and system schematics.

Preferred Qualifications

• Experience with Niagara Framework (e.g., N4 certification).
• Knowledge of BACnet, Modbus, and other communication protocols.
• Familiarity with energy management and analytics tools.
• Prior experience in a remote operations or monitoring center environment.

Key Skills & Competencies

• Strong analytical and troubleshooting skills
• Attention to detail and situational awareness
• Effective written and verbal communication
• Ability to multitask and prioritize in a fast-paced environment
• Self-motivated with a focus on continuous improvement

Work Environment

• Remote or hybrid work environment with potential shift coverage (including evenings/weekends if required).
• Fast-paced, technology-driven operations center.
• Collaboration with distributed teams across multiple locations.

Benefits

• 100% Company paid Health insurance
• 401(k) Safe Harbor retirement plan with company match
• 3 weeks paid time off
• Dental & Vision insurance
• Health savings account with company contribution
• Employer Paid Life insurance ($50,000)
• Tuition reimbursement
• Short & Long Term Disability Insurance