Internship - Customer Service - 6 months in Basel, Basel-Landschaft at Jet Aviation

Location: Basel, BS, CH, 4030
Flexible Work Arrangement: Onsite
Career Level: Student / Intern
Requisition Id: 5947
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about aviation and delivering excellent customer service? Join our Basel Customer Service team at Jet Aviation as an intern and gain hands-on experience in a dynamic aerospace environment. As part of Jet Aviation, you will work alongside experienced professionals, support daily operations, and contribute to projects that shape the customer journey. Preferred start date: August, or at the latest September 2026 for a duration of 6 months in Basel.

Your Role

• Provide professional reception services at our newly established headquarters in Basel, ensuring a professional and welcoming customer experience
• Support the setup and continuous improvement of internal processes and operational procedures in alignment with the department's needs
• Coordinate daily operational needs from subtenants and ensure efficient facility support
• Assist the Customer Service Department in various operational tasks and ongoing projects
• Contribute to the continuous improvement of service quality and workplace experience

Your Profile

• Currently enrolled in a relevant study program e.g. Hospitality, Business Administration, Tourism, or a related field
• Experience in reception, front office, or hospitality roles in a leading hospitality environment.
• Comfortable working in a fast-paced and dynamic environment
• Strong interest in developing and improving processes and procedures
• Quick learner with a proactive mindset and the ability to work independently
• Strong communication and interpersonal skills with a service-oriented mindset
• Fluent in English; knowledge of French and/or German is an asset

What we offer you

• A dynamic, international environment with a shared passion for aviation
• Opportunities to take responsibility and gain hands-on experience
• Mentorship - work alongside experienced professionals who will guide and support your development
• Opportunities for continuous learning and professional development

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.